Benita Mercer
Paramount,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concierge Team Member SR.
Molina Healthcare
Long Beach, CA
12.2019 - Current
- Resolved any customer complaints quickly and efficiently while maintaining a positive attitude towards the customer's experience at the hotel.
- Provided excellent customer service to all guests by responding promptly to inquiries and requests.
- Answered phone calls in a timely manner and directed them to the appropriate departments or personnel when needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Claims Representative
Scan Healthcare
Long Beach, CA
08.2013 - 02.2018
- Processed a high volume of claims efficiently while maintaining quality standards.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
Education
Associate of Arts - Massage Therapy
WYOTECT
Long Beach, CA05-2016
Skills
- Discretion and Confidentiality
- Strong Interpersonal Skills
- Quality Assurance
- Customer Service
- Excellent Multitasking
- Effective Problem Solving
- Outstanding Customer Service
- Training and Mentoring
- Conflict Resolution Expertise
- Telephone Etiquette
- Management Interaction
- Project Oversight
- Strong Work Ethic
Certification
- Certified Massage Therapist
References
References available upon request.
Timeline
Concierge Team Member SR.
Molina Healthcare
12.2019 - Current
Claims Representative
Scan Healthcare
08.2013 - 02.2018
Associate of Arts - Massage Therapy
WYOTECT
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