Benita Petty
Jacksonville,FL
Summary
Experienced professional in healthcare administration and Human Resources. Expertise in grant writing, career services management, partnership development, and event planning. Skilled in collaborating across departments, streamlining processes, and driving organizational success. Passionate about advancing trade and technical education through strategic initiatives.
Overview
13
13
years of professional experience
Work History
Central Intake Unit Supervisor
Brooks Rehabilitation
01.2019 - Current
- Developed and implemented streamlined processes for patient intake, enhancing efficiency and compliance with healthcare regulations
- Collaborated with Account Executives to qualify patients for home health based on state regulations and Medicare guidelines
- Built and maintained positive working relationships across departments to ensure seamless patient admissions
- Processed and verified patient benefits for managed care referrals, maintaining confidentiality of patient information.
- Mentored newly hired employees, helping them acclimate quickly to company culture and job responsibilities.
- Delivered consistent results by setting clear expectations and holding team members accountable for their performance.
- Successfully resolved conflicts among team members through active listening, mediation techniques and promoting open dialogue between involved parties.
- Verified employee performance with review of completed work assignments and techniques.
- Collaborated closely with cross-functional teams to ensure seamless project delivery within established timelines and budget constraints.
- Developed a positive work culture with a strong emphasis on collaboration, innovation, and continuous improvement.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees and diffused tense situations.
- Trained team members on new procedures.
Licensed Life & Health Insurance Agent
Independent Contractor
12.2015 - 12.2019
- Contacted and consulted with clients to review insurance policies, conduct plan comparisons, and facilitate application processes
- Developed and maintained client relationships, presenting and explaining recommended product solutions.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Educated clients about health insurance coverage options, benefits and costs.
- Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.
- Analyzed risk factors to recommend appropriate coverage levels.
- Generated leads through cold-calling, networking and other outreach methods.
- Identified and solicited sales prospects in agency databases.
Intake Specialist
Interim HealthCare
09.2017 - 01.2019
- Processed and managed paperwork for new patient admissions, ensuring adherence to home health care guidelines
- Verified patient benefits and reviewed referrals, maintaining strict confidentiality
- Scheduled and coordinated RN assessments, collaborating with healthcare professionals.
- Completed intake assessment forms and filed clients' charts.
- Maintained accurate, up-to-date staff records for licensing and CPR Certification.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Organized paperwork such as charts and reports for office and patient needs.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Updated and maintained employee attendance records.
Credit Underwriter III
Citi Bank
04.2012 - 02.2014
- Authorized clearance of conditions for income, assets, collateral, credit, and insurance
- Reviewed mortgage files, tax returns, appraisals, and credit reports
- Assisted with training and production strategies, coaching and mentoring Jr Underwriters.
- Conducted detailed analyses of financial ratios to accurately determine an applicant''s ability to repay loans on time.
- Achieved a high level of accuracy in analyzing credit applications, resulting in well-informed lending decisions and reduced financial risk.
- Developed strategies to manage risks associated with specific industries or geographic locations, ensuring balanced portfolios across various segments.
Senior Mortgage Loan Processor
JP Morgan Chase
12.2011 - 04.2012
- Verified income, payoffs, insurance, and mortgage balance statements
- Conducted detailed reviews of title searches and flood certificates
- Coordinated loan closing options with customers and banking centers.
Education
Master of Science in Human Resource Management -
Franklin University
01.2025
Bachelor of Science in Human Resource Management -
Franklin University
08.2023
Associate of Science in Health Science -
Franklin University
12.2021
Skills
- Mentoring abilities
- Team Collaboration
- Relationship Building
- Performance Improvement
- Microsoft Office
- Grant writing
Timeline
Central Intake Unit Supervisor
Brooks Rehabilitation
01.2019 - Current
Intake Specialist
Interim HealthCare
09.2017 - 01.2019
Licensed Life & Health Insurance Agent
Independent Contractor
12.2015 - 12.2019
Credit Underwriter III
Citi Bank
04.2012 - 02.2014
Senior Mortgage Loan Processor
JP Morgan Chase
12.2011 - 04.2012
Master of Science in Human Resource Management -
Franklin University
Bachelor of Science in Human Resource Management -
Franklin University
Associate of Science in Health Science -
Franklin University
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