Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benita Ratzlaff

Woodland,Alabama

Summary

Proven leader with a track record of enhancing operational efficiency at Civilian Marksmanship Program. Excelled in quality control management and customer relations, significantly improving inventory oversight and fostering strong team dynamics. Demonstrates exceptional problem-solving and analytical skills, ensuring reliability and multitasking excellence. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Armorer

Civilian Marksmanship Program
04.2022 - Current
  • Created inspection reports for weapons inspections, reporting to unit weapon custodian with assigned suspense dates to correct discrepancies.
  • Inspected individual parts, assemblies and installations for adherence to specifications and building codes.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Managed physical security of weapons, and inventory tracking to maintain consistency.
  • Learned and adapted quickly to new technology and software applications.

Serialization Specialist

Civilian Marksmanship Program
11.2017 - 04.2022
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Interpreted customer's needs and introduced services to fit specific requirements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Observed packing operations to verify conformance to specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data. Collected, arranged, and input information into database system.
  • Followed all company policies and procedures to deliver quality work.
  • Acquired serial numbers from guns and logged them onto spreadsheets, and transferred numbers to other locations, or changed grades, when needed.
  • Received FFL's from customers and input them onto spreadsheets, verifying correct type of FFL, and checked expiration dates.
  • Ordered and maintained supplies for daily use and operations.
  • Maintained a relationship with ATF, and the Army Depot, if discrepancies arise with the serial numbers.
  • Unlocked the 1911 building, disarming the alarm and the vault daily, for regular scheduled operations.
  • Maintained the A&D book. For every pistol sold I entered the buyers name and address and the name and address of the FFL dealer that the pistol as sent to.



Manager

Weigels 2
03.2012 - 11.2017
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved safety procedures to create safe working conditions for workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Recruited, hired and trained new team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Attended local court for customers returned checks, drive-offs, etc.
  • Forecasted requirements and set reorder points to maintain optimal levels.
  • Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
  • Purchased, organized, and distributed supplies for maintenance activities and personnel use.
  • Handled maintenance reports for orders requested and completed.
  • Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.

Corrections Officer

Clay County Sheriff's Office
01.2010 - 03.2012
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
  • Examined incoming and outgoing mail to detect contraband.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Led inmate work crews completing maintenance, construction, farming and operations activities.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Routinely counted inmates and in response to potential security breaches.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Mitigated risks and emergency response delays by monitoring weapon inventory controls.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Authored incident reports for management on violations and discrepancies.
  • Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.

Assistant Manager

Bill's Dollar Store
03.2009 - 01.2010
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Created employee schedules to align coverage with forecasted demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Manager

Carver's Top Stop
01.2000 - 03.2009
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Built positive relationships with customers to increase repeat business.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Created employee schedules to align coverage with forecasted demands.
  • Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
  • Forecasted requirements and set reorder points to maintain optimal levels.
  • Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Education

BBA - Business - Data Analytics

University of West Georgia
Carrollton, GA
05.2026

No Degree - Basic

Southern Union State Community College
Wadley, AL
1990

High School Diploma -

Woodland High School
Woodland, AL
05.1988

No Degree - Business

Randolph Area Vocational School
Wedowee, AL
05.1988

Skills

  • Quality Control Management
  • Customer Relations
  • Self Motivation
  • Inventory Oversight
  • Multitasking
  • Relationship Building
  • Problem-Solving
  • Diagnostics and troubleshooting
  • Inventory Management
  • Time management abilities
  • Analytical Skills
  • Reliability

Certification

  • Certified Corrections Officer
  • Training - Excel, Word, Powerpoint, Elliot

Timeline

Armorer

Civilian Marksmanship Program
04.2022 - Current

Serialization Specialist

Civilian Marksmanship Program
11.2017 - 04.2022

Manager

Weigels 2
03.2012 - 11.2017

Corrections Officer

Clay County Sheriff's Office
01.2010 - 03.2012

Assistant Manager

Bill's Dollar Store
03.2009 - 01.2010

Manager

Carver's Top Stop
01.2000 - 03.2009

BBA - Business - Data Analytics

University of West Georgia

No Degree - Basic

Southern Union State Community College

High School Diploma -

Woodland High School

No Degree - Business

Randolph Area Vocational School

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Benita Ratzlaff