Summary
Overview
Work History
Education
Skills
Timeline
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BENITA RHAGNANAN

Niskayuna,NY

Summary

Results-driven Implementation Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Offering ten years of vast experience overhauling information technology systems. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.

Overview

11
11
years of professional experience

Work History

Senior Implementation Project Manager

Cross Country Healthcare
07.2022 - Current
  • Develops project timelines, maintains regular status reports, facilitates team planning meetings, and ensures team members share appropriate information and tools
  • Defines phase deliverables, tracks milestones, schedules roles and resources, evaluates risk, and recommends contingency plans
  • Project management oversight, monitoring, data collection, and analytical support as needed for projects within operations, account management, compliance, VMS systems time keeping and invoicing
  • Works with project sponsor and project management team to identify project scope and ensure that objectives of project are met
  • Tracks and monitors project activities and milestones within Smartsheet; including objectives, tasks, and time limits to ensure deliverables are completed on time using PMI methodologies
  • Responsible for successful onboarding and training of department new hires, new clients, and vendor supplier partners
  • Facilitates and performs end to end training, auditing, UAT testing, configuration build and facilitation of VMS conversions for MSP, direct and local accounts aiding in over 20 million of external VMS systems cost savings.
  • Managed stakeholder expectations through clear communication of goals, objectives, and timelines
  • Mitigated risks by proactively identifying potential issues and developing contingency plans for resolution
  • Evaluated vendor proposals, negotiated contracts, and managed external partners to ensure successful collaboration on projects
  • Led post-implementation reviews to identify areas for improvement in future projects, contributing valuable insights for ongoing optimization efforts
  • Implemented structured change management processes to minimize disruption during system upgrades or process improvements
  • Established project governance structures that facilitated effective decision-making and issue resolution throughout implementation lifecycle
  • Delivered high-quality documentation such as user guides, training materials, and technical specifications for each implemented solution
  • Facilitated smooth transitions by conducting hands-on training sessions with end-users during system rollouts or process changes
  • Enabled better decision-making with accurate data reporting tools designed specifically for each implementation project''s unique requirements
  • Collaborated with cross-functional teams such as sales, marketing, finance, IT support services ensuring smooth execution of multiple concurrent projects.
  • Fostered culture of continuous improvement by soliciting feedback from team members and implementing changes to enhance efficiency and productivity
  • Established strong relationships with clients through consistent communication leading to repeat business and positive referrals
  • Developed project plans identifying key issues, approaches and performance metrics
  • Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination
  • Created implementation methodologies to control project costs and meet deadlines
  • Coordinated internal audits and led remediation efforts for identified deficiencies
  • Coordinated with external vendors to deliver project components and deliverables
  • Assessed and analyzed customer requirements to develop effective IT project plans
  • Trained personnel on use of VMS tools and applications
  • Managed various VMS, timekeeping and process improvements projects to meet deadlines and customer requirements
  • Developed and introduced strategies to improve operational efficiencies.
  • Devised test plans to validate accuracy of conversion projects
  • Streamlined project implementation by effectively coordinating cross-functional teams and resources.
  • Reduced project completion time by optimizing scheduling, task allocation, and resource management.
  • Improved client satisfaction with thorough requirement analysis and timely communication of progress updates.
  • Developed comprehensive project plans to ensure on-time delivery and successful outcomes.
  • Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
  • Streamlined project implementation by effectively coordinating cross-functional teams and resources
  • Reduced project completion time by optimizing scheduling, task allocation, and resource management
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders

Blended Learning Adjunct Professor

Bryant & Stratton College
05.2021 - Current
  • Provides in person and remote instruction with focus on teaching and learning to help assure students in each class successfully meet all course outcomes and classroom objectives.
  • Plan for and facilitate instruction consistent with Community of Inquiry Framework and Seven Principles for Good Practice
  • Assure appropriate course-level rigor in class instruction and assessment methodologies consistent with College's Rigor Standards Framework through development, integration, and delivery of course content planning documents including but not limited to supplemental syllabi, lesson plans, and assessment Integrate and include instruction and assessment of each of College lifelong learning competencies in each course taught.
  • Provide opportunities for student and graduate evaluation of curriculum and teaching and program effectiveness.
  • Establish and maintain classroom climate consistent with College values, education promise, and personalized promise
  • Maintain a current knowledge of teaching discipline/field of study as evidenced by active participation in professional organizations, maintenance of current scholarly collection of resources (through virtual library), and engagement in active, on-going dialogue with peer faculty.
  • Adhere to, uphold, and comply with all established operational policies and procedures as described in operating documentation (Official Catalog, Faculty Guide, Associate Guide)
  • Evaluate and provide feedback on student admission, progression, retention, and graduation policies within framework of BSC.
  • Taught Career Development, Business principles, Organizational Behavior and leadership courses, providing instruction to up to 20 plus undergraduate students
  • Boosted class participation rates by fostering a positive and collaborative learning environment
  • Strengthened critical thinking skills in students through the incorporation of problem-based learning activities
  • Optimized assessment processes by designing rubrics that clearly communicated expectations for various assignments
  • Elevated course relevance by regularly attending professional development events and integrating new concepts into lesson plans
  • Promoted diversity within the department by collaborating with other faculty to organize inclusive events and discussions related to cultural competency topics

Program Manager

Cross Country Healthcare
09.2020 - 08.2022
  • Provide guidance on relevant contingent workforce legislation, defined rate cards, and contractor market knowledge.
  • Distribution of requisitions to internal recruitment team and staffing agencies
  • Conduct internal and external vendor submission screening
  • Presents qualified candidates to hiring managers, interview coordination and contract negotiation
  • Work with HR and hiring managers onsite and agencies to have all client-required documentation completed for all new contractor starts and all contractor extensions and renewals
  • Facilitation of on-boarding and off-boarding of contractors
  • Manages end to end processes for order requisition and order fulfillment
  • Work closely with department leaders to stay up to date on order fulfillment, credentialing, client invoicing, and rendering of payments for all MSP services
  • Conduct regular follow up onsite with HR and facility managers to ensure contract success and to provide early mitigation of issues.
  • Create and maintain candidate job records in applicant tracking system, CRMs & VMS systems.
  • Communication to and training of hiring managers and agencies on contract recruitment process
  • Provide regular and ad-hoc operational reports and trend analysis for managers and executives on recruitment process, contractor procurement and staffing agency effectiveness
  • Assist in development and definition of processes, documentation of processes, project plans, QBRs, weekly client reporting and MSP contract renewals.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions
  • Managed cross-functional teams for successful project completion within deadlines and budgets
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement
  • Developed strategic plans, setting clear objectives and achievable milestones for the team
  • Optimized resource allocation, effectively balancing priorities and managing competing demands
  • Established strong relationships with key stakeholders, ensuring support for program initiatives
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets
  • Increased customer satisfaction through effective communication of program goals and expectations
  • Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives
  • Coached team members on professional development opportunities, contributing to improved overall performance
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders
  • Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints
  • Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes
  • Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures
  • Managed and supervised administrative and daily program operations, complying with policies and regulations
  • Identified program obstacles and communicated possible impacts to team
  • Coached team members on productivity strategies to accomplish challenging goals
  • Developed and maintained logistics workflows, procedures and reports
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors
  • Managed multiple strategic projects with numerous sub-projects or workstreams
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
  • Facilitated workshops and conducted one-on-one training to educate team members
  • Interacted with customers and clients to identify business needs and requirements
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure
  • Leveraged project management processes and tools to define and execute projects
  • Established milestones and objectives based on input from functional areas and stakeholders
  • Participated in pilot tests and revised programs based on feedback and results
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients
  • Participated in vendor selection and management process for program initiatives
  • Built teams to address project goals and objectives for multiple projects
  • Researched industry best practices in support of training development and program content
  • Devised creative solutions to critical customer and user needs
  • Designed and developed programs and projects for dissemination to personnel
  • Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Established team priorities, maintained schedules and monitored performance
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Developed detailed plans based on broad guidance and direction
  • Controlled resources and assets for department activities to comply with industry standards and government regulations
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
  • Streamlined and monitored quality programs to alleviate overdue compliance activities


Health Care Account Executive-Online Division III

Grand Canyon University
06.2018 - 09.2020
  • Work remotely within assigned territory, managing and implementing strategies to increase prospective student inquiries
  • Held monthly consultations with key decision makers such as hospital CNOs, procurement officers and head of HR at prospective businesses/organizations to build relationships and create a pipeline of prospective students
  • Create and execute events which includes conducting informational, prospective student presentations
  • Train, onboard, mentor and coach department counselors to achieve and meet quarterly goals
  • Maintain and grow inquiry and account databases as well as accelerating business to business marketing using an entrepreneurial and determined attitude to meet performance targets independently in assigned territory
  • Computer/office software proficiency including MS Office Suite, CRM tools and LMS systems.
  • Streamlined account management processes for increased efficiency and improved client retention rates
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities
  • Built and strengthened relationships with new and existing accounts to drive revenue growth
  • Qualified leads, built relationships and executed sales strategies to drive new business
  • Executed successful sales strategies to convert leads into customers
  • Managed sales cycle to maintain solid customer base
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs
  • Serviced accounts and proposed new products and services to maximize revenue
  • Created and executed account strategies to translate organizational goals into client activities
  • Prepared additional quotes for current clients to upsell products and services
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action
  • Applied needs-based analysis to assess current satisfaction and importance of various product features to customers
  • Prepared forecasts to gain understanding of measures needed to grow business
  • Designed program and maintenance plans to monitor product inventories
  • Built relationships with customers and community to promote long term business growth
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions
  • Developed and maintained strong working relationships with professionals within assigned territory
  • Achieved or exceeded company-defined sales quotas
  • Selected correct products based on customer needs, product specifications and applicable regulations
  • Set and achieved company defined sales goals
  • Recorded accurate and efficient records in customer database
  • Developed, maintained and utilized diverse client base
  • Drove store revenue by offering customers accessories and related purchases to complete selections
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads
  • Built diverse and consistent sales portfolio
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing

Healthcare Recruiter/Hiring Manager

Cross Country Healthcare
07.2016 - 06.2018
  • Responsible for engaging and recruiting qualified candidates to fill all branch level and MSP travel positions
  • Tracked all order management activities using ATS, CRMs and internal CRM systems
  • Met monthly targets by using job boards, internet sources, referrals, phone calls, face to face interaction and hosted job fairs
  • Screen each resume carefully to shortlists appropriate ones, based on professional and personal credentials.
  • Assist in arranging face-to-face interview with higher management
  • Assist managers in recognizing key skills and competencies of candidates to make final selection of candidates
  • Check background of candidates followed by employment reference checking
  • Carry out pre-employment tests like medical test, intelligence quotient, emotional quotient, etc
  • Report to manager on status of interview and selection process
  • Work according to rules, regulations, SOPs and recruitment strategies
  • Suggest new approaches towards developing better recruitment policies.
  • Arrange several marketing initiatives in advertising job vacancies through job sites, company website, newspaper, job vacancy journals, etc
  • Monitor need for new employees for particular requistions
  • Suggest effective employee benefit schemes to enhance organization's effectiveness.
  • Analyze and review effectiveness of selected candidates and take corrective steps if goals are not met.
  • Spearheaded operations of numerous business development executives charged with all aspects of recruitment functions.

On Call Weekend Supervisor

Home Instead Senior Care
10.2016 - 03.2018
  • Answer and service after hour calls, Intake and process new client service inquiries
  • Fill replacement shifts with per diem and pool staff.
  • Fill all open shifts following designated office scheduling processes
  • Communicate changes in Client Shifts to Clients and Caregivers
  • Communicate client and Caregiver concerns or problems with owner or designated key player.
  • Successfully drove new service lines to increase annual profits.

Recruiter/Hiring Manager

AccuStaff
08.2015 - 07.2016
  • Contribute to the human resource management and employment for smooth functioning for large healthcare Insurance companies, state and government agencies
  • Responsible for finding, sourcing, attracting, and hiring talent with the goal to fulfill our customer's hiring needs
  • Update clients on hiring status
  • Manage interview on telephones or personal meeting to figure out the matched qualities, before processing it to the hiring manager or key interview panel
  • Provide support to clients in finding qualified candidates for vacant job positions as well as conduct background screenings and credential employees prior to start date.

Network Auditor(Contract)

Value Options
03.2014 - 03.2015
  • Review and audit work performed by staff to determine level of accuracy for behavioral health insurance claims
  • Report data in a timely and accurate manner to internal and external stakeholders
  • Work with training and department supervisors to ensure recommendations are implemented and process change has been communicated to all stakeholders and internal employees
  • Audit, review and process Medicaid applications, re-certifications, and billing.

Quality Control Specialist (Temp to Perm Contract)

Maximus
01.2013 - 03.2014
  • Maintain quality control standards as set by the quality control department
  • Responsible for adhering to all federal and state guidelines including HIPAA Privacy Security Regulations
  • In charge of peer evaluations and audits for government funded child helath plus, Medicaid and family planning insurance applications and claims.
  • Minimized down time by 50% by reducing production rework and recalls.

Education

Smartsheet Project Management Certificate - Project Management

Udemy
04.2023

Post Graduate Certificate in Project Management - Project Management

Grand Canyon University
06.2021

Master of Science in Leadership - Business Leadership

Grand Canyon University
08.2020

B.A, Health Studies Administration - Health Administration

Bryant & Stratton College
08.2016

AAS, Medical Office Management - Medical Office Management

Bryant & Stratton College
04.2014

Skills

  • Issue Resolution
  • Business Processes
  • Project Implementation
  • Change Management
  • Project management experience
  • Risk Management
  • Problem-Solving
  • Multitasking Abilities
  • Recordkeeping
  • Cultural Awareness
  • Calm Under Pressure
  • Project Planning
  • Team building
  • Organizational Skills
  • Dependable and Responsible
  • Attention to Detail
  • Microsoft Word
  • Social Perceptiveness
  • Time Management
  • Troubleshooting
  • Quality Assurance
  • Decision-Making
  • Project Management
  • Team Leadership
  • Problem Solving
  • Critical Thinking
  • Budget Management
  • Stakeholder Engagement
  • Technical Understanding
  • Agile Methodologies
  • Software Implementation
  • Requirements Gathering
  • Training and Development
  • Adaptability
  • Conflict Resolution
  • Client Relationship Management
  • Scope Definition
  • Scheduling Expertise
  • Risk Assessment
  • Cross-functional Collaboration
  • Decision Making
  • Process Improvement
  • Staff Training
  • MS Office
  • Assigning Work
  • Documentation Management
  • Project Management Software
  • Stakeholder Relations
  • Communication Planning
  • Resource Identification
  • Risk Mitigation Planning
  • Stakeholder Negotiations
  • Risk Analysis
  • Client Relations
  • Recruiting and Hiring

Timeline

Senior Implementation Project Manager

Cross Country Healthcare
07.2022 - Current

Blended Learning Adjunct Professor

Bryant & Stratton College
05.2021 - Current

Program Manager

Cross Country Healthcare
09.2020 - 08.2022

Health Care Account Executive-Online Division III

Grand Canyon University
06.2018 - 09.2020

On Call Weekend Supervisor

Home Instead Senior Care
10.2016 - 03.2018

Healthcare Recruiter/Hiring Manager

Cross Country Healthcare
07.2016 - 06.2018

Recruiter/Hiring Manager

AccuStaff
08.2015 - 07.2016

Network Auditor(Contract)

Value Options
03.2014 - 03.2015

Quality Control Specialist (Temp to Perm Contract)

Maximus
01.2013 - 03.2014

Smartsheet Project Management Certificate - Project Management

Udemy

Post Graduate Certificate in Project Management - Project Management

Grand Canyon University

Master of Science in Leadership - Business Leadership

Grand Canyon University

B.A, Health Studies Administration - Health Administration

Bryant & Stratton College

AAS, Medical Office Management - Medical Office Management

Bryant & Stratton College

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BENITA RHAGNANAN