Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benita Rhoads

Sevierville,TN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

General Manager

Uncle Jim's River Cove Campground
02.2024 - Current
  • Developed and implemented strategic partnerships to drive business growth and market expansion.
  • Analyzed market trends to identify new business opportunities and inform strategic planning initiatives.
  • Streamlined operations by optimizing resource allocation and improving workflow efficiencies across departments.
  • Collaborated with senior leadership to align business objectives with overall organizational strategy for sustainable growth.
  • Enhanced overall revenue by identifying new markets and potential clients, devising targeted marketing campaigns.
  • Oversaw budget planning and allocation across various departments to ensure optimal use of resources towards achieving organizational goals.
  • Championed customer-centric approaches within the organization, resulting in enhanced client satisfaction levels and repeat business opportunities.
  • Implemented data-driven decision-making processes to guide future business growth opportunities effectively.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Organized promotional events and interacted with community to increase sales volume.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Assistant General Manager

Corporate KOA
03.2023 - 07.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Negotiated contracts with vendors to acquire competitive prices and quality products.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Guest Services

Corporate KOA
07.2022 - 03.2023
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Processed guest payments and provided accurate change.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Maintained up-to-date knowledge of products and services offered.
  • Trained junior team members in customer service strategies and property policies.

Education

Associate of Applied Science -

Ohio University
Ohio

Firefighter

Ohio Fire Academy
Ohio

EMT-Medic

Pickaway Ross CTC
Ohio

EMT-Basic

Tolles Technical
Ohio

Skills

  • Personnel Scheduling
  • Process Improvement
  • Inventory Tracking and Management
  • Oversee Administrative Functions
  • Staff Management
  • Performance Monitoring and Evaluation
  • Business Operations Knowledge
  • Training and Development
  • Inventory Control
  • Finance and Accounting Oversight
  • Employee Discipline
  • Records Organization and Management
  • Front Office Operations
  • Continuous Quality Improvement (CQI)
  • Cash Register Operations
  • Budget Controls
  • Payroll Administration and Timekeeping
  • Restocking Processes
  • Customer Retention
  • Hiring and Onboarding
  • Manage Operations
  • Problem resolution
  • Operations management
  • Staff training and development
  • P&L management
  • Customer retention
  • Vendor relationships
  • Customer Relationship Management
  • Property Walks

Timeline

General Manager

Uncle Jim's River Cove Campground
02.2024 - Current

Assistant General Manager

Corporate KOA
03.2023 - 07.2024

Guest Services

Corporate KOA
07.2022 - 03.2023

Associate of Applied Science -

Ohio University

Firefighter

Ohio Fire Academy

EMT-Medic

Pickaway Ross CTC

EMT-Basic

Tolles Technical

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