Hi, I’m
Benita Rodriguez
Brandon,VT
Summary
Results-driven excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
1
year of professional experience
Work History
Holiday Inn Express Hotel
Housekeeping Attendant and Front Desk
06.2022 - Current
Job overview
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Amazon
Picker
03.2022 - 06.2022
Job overview
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Removed items from shelves or storage bins and scanned tags.
Springshill Marriot Suites
Front Desk Representative
06.2021 - 09.2021
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Omni Interactions
Customer Service Representative
10.2020 - 12.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Palm Beach Gardens High School Adult Education CenterPalm Beach Gardens, FL
High School Diploma
05.2015
Skills
- Ordering Cleaning Supplies
- Fine China Care
- Customer Needs Assessments
- Special Requests
- Providing Feedback
- Team Support and Collaboration
Timeline
Housekeeping Attendant and Front Desk
Holiday Inn Express Hotel
06.2022 - Current
Picker
Amazon
03.2022 - 06.2022
Front Desk Representative
Springshill Marriot Suites
06.2021 - 09.2021
Customer Service Representative
Omni Interactions
10.2020 - 12.2020
Palm Beach Gardens High School Adult Education Center
High School Diploma
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