Benita Rodriguez

• Increased returning guest ratio by consistently providing memorable experiences through engaging activities tailored to individual preferences.
• Improved overall guest satisfaction with the implementation of new, innovative activities tailored to various interests.
• Reduced activity-related complaints by implementing regular feedback sessions with guests and staff.
• Expanded revenue streams by introducing paid premium activities alongside complimentary options for added value to the guest experience.
• Enhanced guest experience by planning and executing a diverse range of activities for all age groups.
• Optimized budget allocation for better resource distribution among different activities, resulting in improved efficiency without compromising quality.
• Developed strong relationships with local vendors for activity supplies and services, ensuring competitive pricing and reliable service.
• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
• Cultivated strong relationships with customers to build loyalty and repeat business.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Monitored budget and expenditures, keeping facility within budget.

• Evaluated supplies and requested purchases to meet activity plans.
• Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
• Assisted in preparing recreational materials and supplies for each activity.
• Documented preferences and helped develop relevant activities.
• Maintained master calendar and relevant records.
• Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
• Scheduled movies, entertainment, and other special events.

Supervised activities to address behavioral issues and promote fun, safety and inclusivity.

• Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
• Transported and escorted program participants to and from activities and on field trips.
• Developed and monitored budgets for recreational activities.
• Collaborated with other recreation staff in developing new recreational activities.
• Provided emotional support and companionship to improve quality of life for residents.
• Provided clear instruction to activity and program participants to deliver fun and maintain safety.
• Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
• Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
• Kept games equipment and facilities organized and maintained.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed strong communication and organizational skills through working on group projects.
• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Resolved problems, improved operations and provided exceptional service.
• Gained strong leadership skills by managing projects from start to finish.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Paid attention to detail while completing assignments.
• Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.

• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.