BENITA SAMMONS
Tyler,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Customer Service Manager
Alpha Team Poly Repair, LLC
01.2022 - Current
- Initial point of contact for customers
- Received service tickets from UPF through email for repairs.
- Contacted Fire Departments and Service Centers to set up appointments for repairs.
- Accurately processed estimates and invoices through the application QuickBooks.
- Maintained constant communication with customers during and after repairs.
Customer Service Representative
Fresenius Medical Care
01.2018 - 01.2022
- Key member of the Prior Authorizations Team
- Initiated prior authorizations for dialysis with different insurance companies
- Updated all personal, medical, and insurance information to provide accurate verification of benefits.
- Spoke with Insurance Coordinators to get correct patient information in order to initiate authorizations.
- Efficiently worked on dual monitors.
Medical Office Personnel
Dr. Amruth Bapatla
01.2015 - 01.2017
- Served as a primary member of a busy pulmonology office, assisting the patients and doctor with whatever demands were presented.
- Consistently praised and compensated accordingly for efficient handling of administrative duties.
- Prepared charts and super bills for patients' appointments.
- Coordinated transfer of needed patient information with hospitals and doctors' offices.
- Collected all personal, medical, and insurance information to provide accurate verification of benefits.
- Scheduled appointments and performed all necessary clerical duties to insure office efficiency.
- Assisted patients in completing medical forms and collected fees as per insurance protocol.
- Prepared charts and super bills for patients’ appointments.
- Scheduled all procedures and tests for patients before they left the office.
Customer Service Representative
Butler Animal Health Supply
01.2002 - 01.2010
- Served as a key member of a busy Veterinary distribution center, speaking with over 100 doctors a day, taking orders and assisting them with their pharmaceutical needs.
- Demonstrated skill on a multi-line phone system, answering over a 100 calls a day.
- Correctly input orders in the computer system for incoming and outgoing callers.
- Quickly and efficiently took care of any customer complaints or order issues and got them back out to the Veterinarian as quickly as possible.
Education
High School Diploma -
Hollywood, FLHealth Information Technology -
Rasmussen College
01.2015
Skills
- Administrative leadership
- Proficient in multi-line operations
- Specimen handling skills
- Patient vital signs monitoring
- ICD-10 documentation skills
- Proficient in typing at 65 words per minute
- Administering injections
- Familiarity with EMR systems
- Knowledge of HIPAA regulations
- Effective communication skills
- Appointment management
- Client relations
- Knowledge of clinical terminology
- Efficient medical documentation
- Proficient in pulmonary CPT coding procedures
- Understanding of disease mechanisms
- CPT coding for dialysis
- Skilled in QuickBooks applications
- Customer focused
- Insurance eligibility verification
- Skilled in optimizing workflows with dual screens
- Excellent Communication Skills
- Proficient in Microsoft applications
- Problem-solving
- Customer service
- Data entry
- Active listening
- Call center operations
- Scheduling
- Office equipment proficiency
Timeline
Customer Service Manager
Alpha Team Poly Repair, LLC
01.2022 - Current
Customer Service Representative
Fresenius Medical Care
01.2018 - 01.2022
Medical Office Personnel
Dr. Amruth Bapatla
01.2015 - 01.2017
Customer Service Representative
Butler Animal Health Supply
01.2002 - 01.2010
High School Diploma -
Health Information Technology -
Rasmussen College
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