Benita Williams
Columbus
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Bartender
Longhorn Steakhouse
04.2024 - Current
- Taking food and beverage orders from patrons
- Setting up, cleaning and stocking the Bar
- Conduct wine service
- Cocktail making, executing to recipe
- Expedite and serve guest Food & Beverage orders with knowledge, efficiency and enthusiasm!
- Upsell Food & Beverage orders
- Perform suggestive selling techniques
- Handle cash / credit card / in-house room account transactions through Micros POS systems with care and efficiency
- Clear and reset tables, replenish condiments and conduct routine cleaning/re-stocking of entire restaurant
- Train new employees via company certified crew trainer standards and procedures
Shift Supervisor
Tim Hortons (Rensko Holdings)
12.2019 - Current
- Responsibilities as a Shift Supervisor are as follows: provide amazing customer service in a fast paced environment, count and verify bank deposits, ensure food safety and that the store is being operated according to owner’s standards, operate POS systems.
Server/Bartender
O'Charley's
04.2022 - 10.2023
- Responsibilities as a server:
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payments
- Responsibilities as a bartender:
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers’ needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers’ identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage
Senior Acquisition Analyst
Discover Financial Services
06.2020 - 04.2022
- Responsibilities as a Senior Acquisition Analyst are to handle both inbound and outbound telephone calls for Acquisitions and Verification, review and satisfy services related to Patriot Act requirements, take telephone credit applications, review other applications in accordance with company policies and procedures, such as Student, Frozen Credit File, Adverse Action calls, etc.
Mobile Expert
Wireless Vision, LLC
06.2017 - 11.2019
- As a Mobile Expert, my job is to meet the sales and customer service goals for the store, keep tabs on the store’s prospective customers, increase traffic through follow-up calls and, and work through family and friends to increase the market awareness of cell phones, smartphones, and other wireless technology, add customers who want to change from another cell phone plan and provider, receive and send inventory from other stores and warehouses, operate POS systems, provide excellent customer service.
First Assistant Manager
McDonald's
08.2018 - 11.2018
- Responsibilities as an Assistant Manager are as follows: create crew schedule weekly, interview possible candidates, input employee's i9 information into McDonald's system, assist General Manager, take over as General Manager for vacations and sick days, count and verify bank deposits, ensure food safety, provide excellent customer service, run shifts and entire store, operate POS systems and COD
2nd Assistant Manager
McDonald's
04.2015 - 04.2017
- Responsibilities as a People Department Manager/ Assistant Manager are as follows: create crew schedule weekly, interview possible candidates, input employee's i9 information into McDonald's system, assist General Manager, take over as General Manager for vacations and sick days, count and verify bank deposits, ensure food safety, provide excellent customer service, run shifts and entire store, operate POS systems and COD
Brand Team Member
Target Corporations
05.2014 - 03.2015
- As a Brand Team Member my duties were, but not limited to, ensuring the signs and displays in the Shoe Department were correct and in place according to company standards and procedures, directing team members on keeping the department up to standards, assisting the front end team with sales and operating the POS systems, assisting customers with retrieving items from the backroom, providing excellent customer service.
Education
High School Diploma -
John Hope College Preparatory High School
Chicago, IL06-2003
Skills
- Marketing
- Supervisory
- Management
- Mobile devices
- Cold calling
- Food Safety
- Cellular
- Kitchen Experience
- Supervising experience
- Assistant Manager Experience
- Medical terminology
- Kitchen management
- Food Preparation
- Cash handling
- Communication skills
- Typing
- Computer operation
- Microsoft Office
- Stocking
- Recruiting
- Upselling
- Call center
- Serving
- Bartending
- Acquisitions
- Order entry
- Supervising Experience
- Computer skills
- Negotiation
- Phone etiquette
- Restaurant Management
- POS
- Windows
- Customer Service
- IOS
- Retail sales
- Organizational skills
- Tutoring
- Cash register
- Store management
- Certified Bartender
- Microsoft Word
- Data entry
- Product demos
- Restaurant Experience
- Typing 40 WPM
- Kitchen Management Experience
- Shift Management
- Signing
- Time management
- Sales
- Food Service
- Financial Analysis
- Customer service
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- High volume dining
- Team collaboration
- Suggestive selling
- Point of sale operation
Certification
- Bartending Certification
- March 2022 to Present
- Learned over 150 drinks.
- Trained in Liquor Classification, as well as to upselling liquor.
- Completed Alcohol Beverage and Substance Course of Study.
- Pour methods, garnishing, glassware and bar terminology.
- Bartender License
- ServSafe
Languages
English
Timeline
Server/Bartender
Longhorn Steakhouse
04.2024 - Current
Server/Bartender
O'Charley's
04.2022 - 10.2023
Senior Acquisition Analyst
Discover Financial Services
06.2020 - 04.2022
Shift Supervisor
Tim Hortons (Rensko Holdings)
12.2019 - Current
First Assistant Manager
McDonald's
08.2018 - 11.2018
Mobile Expert
Wireless Vision, LLC
06.2017 - 11.2019
2nd Assistant Manager
McDonald's
04.2015 - 04.2017
Brand Team Member
Target Corporations
05.2014 - 03.2015
High School Diploma -
John Hope College Preparatory High School