Benita Lynn Hindes
Program Specialist 3 - Outreach Coordinator
Bremerton
Skills
Customer Support
undefinedSummary
Program Specialist 3 - Outreach Coordinator with over 15 years of experience in digital marketing, community outreach, and customer support. Demonstrates a visionary approach by leveraging innovative techniques to enhance client satisfaction and drive brand engagement. Skilled in Microsoft Office and Adobe Suite Products, with a proven track record of implementing data-driven strategies to optimize service quality and foster dynamic work environments.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Years administrative experience
3
3
Childcare Experience
Education
Bachelor of Science - Marketing & Digital Media Design
University of Maryland Global Campus UMGC
05.2022 - Current
Certificate - Digital Marketing
University of Global Campus
05.2022 - 01.2024
Timeline
Online Support Specialist
Kitsap Bank
08.2024 - Current
Child and Youth Program Assistant
Department of Navy, Child and Youth Program
03.2023 - 12.2024
Recreation Assistant
MWR Northwest Region
10.2022 - 12.2023
Operations Clerk
Department of Navy, Child and Youth Program
10.2022 - 03.2023
Bachelor of Science - Marketing & Digital Media Design
University of Maryland Global Campus UMGC
05.2022 - Current
Certificate - Digital Marketing
University of Global Campus
05.2022 - 01.2024
Foster Parent
Boonie Flight Project
04.2021 - 11.2021
Mask Maker & Community Organizer
Guam Naval Base
03.2020 - 12.2020
FRG President
USS Ohio Blue, Family Readiness Group (FRG)
06.2017 - 07.2018
Secretary / Jr. Youth Outreach Coordinator
Holy Trinity Church, Faith Formation Office
06.2013 - 01.2017
Owner Photographer & Business Manager
B Life Photography
10.2010 - Current
Work History
Online Support Specialist
Kitsap Bank
08.2024 - Current
- Assist customers via email and chat, resolving issues with high satisfaction rates
- Log interactions and feedback to enhance service quality and response efficiency
- Maintain records and generated reports using MS Office for data-driven decisions
- Provide empathetic support, resolving complex technical issues promptly
- Train colleagues to boost team efficiency and service delivery
Owner Photographer & Business Manager
B Life Photography
10.2010 - Current
- Deliver top-tier photography services, ensuring client satisfaction and business efficiency
- Implement marketing strategies, boosting brand presence and customer engagement by 90%
- Manage photo booth services, securing full funding for youth events through targeted outreach
- Pioneered cutting-edge photography techniques, revolutionizing client experiences and setting new industry standards for creative excellence
- Optimized business operations, boosting efficiency by streamlining workflows and implementing cost-effective solutions for enhanced profitability
- Conceptualized and executed innovative marketing strategies, resulting in a 90% increase in customer engagement and brand visibility
- Orchestrated successful community outreach initiatives, including photo booth services that fully funded a Junior High Youth Convention
Child and Youth Program Assistant
Department of Navy, Child and Youth Program
03.2023 - 12.2024
- Supervise children, enhance social skills through activities, and ensure smooth operations
- Communicate with families, manage resources, and improve service quality
- Use MS Office for data analysis, and boost program efficiency
- Create a nurturing environment, and promote child development
- Collaborate with the team, and foster a supportive community
- Analyzed program efficiency using MS Office tools, implementing data-driven improvements
- Maintained effective resource management, optimizing service delivery
- Partnered with families and team members to create a cohesive child development approach
- Facilitated open communication, ensuring alignment of care strategies
Recreation Assistant
MWR Northwest Region
10.2022 - 12.2023
- Deliver top-notch customer service, handle POS systems, resolve inquiries, boost satisfaction
- Conduct accurate inventories, ensure accountability, reduce discrepancies in equipment tracking
- Schedule and promote events, enhance engagement, increase community attendance
- Implement inventory management, minimize discrepancies, ensure precise tracking of supplies
Operations Clerk
Department of Navy, Child and Youth Program
10.2022 - 03.2023
- Managed online registrations, ensuring precise record-keeping and improved process efficiency
- Resolved customer issues across channels, boosting satisfaction and engagement with programs
- Collaborated with families to meet needs, fostering a supportive and welcoming environment
- Proposed and implemented new ideas to enhance program offerings
- Utilized creative problem-solving to address unique family needs and improve overall service quality
- Provided empathetic support to families, addressing concerns and facilitating smooth program participation
- Cultivated a positive, inclusive atmosphere for all participants
Foster Parent
Boonie Flight Project
04.2021 - 11.2021
- Provided temporary care and shelter for dogs rescued from Guam and Saipan, preparing them for transport to permanent homes in the United States and other countries
- Coordinated with a team of volunteers to ensure the well-being and health of fostered animals, including arranging veterinary visits and implementing care plans
- Assisted in the logistical aspects of animal transport, including preparing necessary documentation and ensuring adherence to airline and destination requirements
- Contributed to efforts in raising awareness about the stray and homeless pet population crisis in Guam and participated in community outreach events
- Supported the organization's transition towards sustainable animal welfare solutions by advocating for and participating in spay/neuter programs and local adoption initiatives
Mask Maker & Community Organizer
Guam Naval Base
03.2020 - 12.2020
- Initiated and managed a community-driven Facebook page dedicated to the production and distribution of reusable cloth masks for essential workers during the COVID-19 pandemic lockdown
- Collaborated with family members to sew and distribute over 400 masks, meeting the urgent needs of healthcare professionals and other essential workers on the Guam Naval Base
- Coordinated the sourcing of materials and supplies required for mask production, focusing on efficiency and maintaining high standards of quality
- Engaged with the community through social media, fostering a supportive online environment that encouraged participation and contributions
- Highlighted for contributions and dedication to supporting essential workers during a critical period, while adhering to health and safety protocols
FRG President
USS Ohio Blue, Family Readiness Group (FRG)
06.2017 - 07.2018
- Led volunteer activities, increasing participation by 10% through strategic engagement
- Organized events, boosting family attendance by 90%, and enhancing community bonds
- Strengthened morale and cohesion, raising satisfaction by 60% via supportive initiatives
- Pioneered novel approaches to family support, resulting in heightened volunteer involvement and event turnout
- Strengthened bonds between command and families
- Reimagined family support strategies, fostering a thriving military community
- Drove significant improvements in volunteer engagement and overall family satisfaction
Secretary / Jr. Youth Outreach Coordinator
Holy Trinity Church, Faith Formation Office
06.2013 - 01.2017
- Managed admin tasks, organized events, improved community engagement
- Registered families for Sunday School, ensured accurate records
- Used MS Office to maintain records, generate reports, enhance decisions
- Streamlined registration, improved operations for families and staff
- Developed creative community engagement events, cultivating a welcoming environment and strengthening church-community relationships
- Managed diverse administrative functions with precision, contributing to overall operational efficiency and enhanced service delivery
Communityoutreach
- Mask Maker & Community Organizer, Guam Naval Base, During COVID-19 Pandemic, Initiated and managed a community-driven Facebook page dedicated to the production and distribution of reusable cloth masks., Collaborated with family members to sew and distribute over 400 masks., Coordinated the sourcing of materials and supplies required for mask production.
- Foster Parent, Boonie Flight Project, 04/01/21, 11/30/21, Provided temporary care and shelter for dogs rescued from Guam and Saipan., Coordinated with a team of volunteers to ensure the well-being and health of fostered animals., Assisted in the logistical aspects of animal transport.
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