Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Delegations
Timeline
Generic

Benito Cerda

Edinburg,TX

Summary

Over 25 yrs. experience with GE Engine Services McAllen, LP in various roles. Strong work ethic and ability to thrive in team-based and individual motivated settings. Seasoned Aviation professional and well versed on Federal Aviation Administration Regulations. Capable of ensuring that a Part-145 certificated repair station operates within the scope of those regulations, and able to author and maintain Repair Station, Quality Control and Training Manuals. Proven history of successfully working and managing diverse individuals and cross functional teams to meet plant goals and objectives.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Chief Quality Inspector

GE Engine Services McAllen, LP
McAllen, TX
05.2018 - Current
  • Assist the Manager of Quality Assurance in ensuring the Repair Station Quality Control Manual is being followed in the shop
  • Review, update, author, and ensure all Regulatory and GE McAllen Manuals are current
  • Lead the Quality Department when the Manager of Quality Assurance is not available
  • Direct point of contact to the FAA and other regulatory agencies
  • Responsible for reviewing Airworthiness Directives that affect the shop
  • Maintain the roster and determine that the work performed at GE McAllen is within the authorization of the capabilities list
  • Develop knowledge skills of FAA Regulations for Return to Service and in‐process inspectors in the shop
  • Coordinate and monitor all inspection functions
  • Develop department goals with improving FTY/Quality Improvements
  • Lead and Assist in vendor and customer surveys
  • Lead customer/vendor/internal audits and implement corrective/preventive actions
  • Maintain the quality systems
  • Develop Quality Trainings / Alerts
  • Mentor and lead Return to Service, in‐process inspectors and quality focal points

Quality Senior Associate

GE Engine Services McAllen, LP
McAllen, TX
12.2010 - 05.2018
  • Mentor and lead the Quality support team, Return to Service, in‐process inspectors and
    quality focal points
  • Develop and implement department goals to improve FTY, reduce Quality Escapes and
    prevent Losses
  • Lead vendor, customer and internal audits and implement corrective/preventive actions
  • Lead and Assist in vendor and customer surveys
  • Lead shop damage, warranty returns and rework quality investigations
  • Maintain the quality systems and recommend improvements as needed
  • Develop and present required Quality Trainings
  • Actively participate and support shop wide improvement projects like AWOs and AMP
    events.
  • Support the shop when the Chief Inspector is not available
  • Provide export support to GE McAllen under DAR certification

Customer Service Representative

GE Engine Services McAllen, LP
McAllen, TX
02.2004 - 12.2010
  • Develop department goals by improving customer satisfaction/reports
  • Visited customers to improve customer relations and review goals to improve FTY and
    OTD
  • Lead and assist in customer and vendor audits and implemented corrective/preventive
    actions
  • Lead vendor and customer surveys
  • Conduct internal audits (certified quality auditor for GE McAllen)
  • Help maintain the customer service operation procedures
  • Lead and conducted salvation reviews
  • Lead the department during business leader transition

Final Inspector

GE Engine Services McAllen, LP
McAllen, TX
07.2003 - 02.2004
  • Help develop department goals by improving on customer escapes/internal audit
    findings
  • Conduct internal audits (certified quality auditor for GE McAllen)
  • Return to Service for the Vane Sector Department
  • Mentor and develop In‐process Inspectors

Training Specialist

GE Engine Services McAllen, LP
McAllen, TX
07.2002 - 07.2003
  • Develop departmental goals with Quality Improvements
  • Assist in customer and vendor audits and assist in corrective/preventive actions
  • Conduct internal audits (certified quality auditor for GE McAllen)
  • Helped maintain the quality systems
  • Developed Quality Trainings
  • Created / Authored several operation procedures
  • Mentor and develop Return to Service and In‐process Inspectors

In‐Process /Final Quality Inspector

GE Engine Services Mcallen, LP
McAllen, TX
12.1999 - 07.2002
  • Return to Service for the Blade / Nozzle / Shroud Departments
  • Mentor and develop Final and In‐process Inspectors

Senior Associate

GE Engine Services McAllen, LP
McAllen, TX
07.1999 - 12.1999
  • Assist in developing department goals (improving FTY)
  • Mentor and Lead associates in the Honeycomb Department
  • Schedule orders to ensure OTD was being met

In‐Process Inspector

GE Engine Services McAllen, LP
McAllen, TX
07.1997 - 07.1999
  • In‐process inspector for the Blades Department

Education

Some College (No Degree) - Organizational Leadership

South Texas College
Mcallen, TX

Skills

  • Auditor
  • Adobe Acrobat / PDF Pro
  • Customer Service
  • Team Leader
  • Mentor
  • Quality Assurance
  • Receiving
  • Supervisor
  • Trainer
  • Staff oversight and motivation
  • Employee performance monitoring
  • Preparing reports
  • Taking photographs
  • Reporting and documentation
  • Decision-making
  • MS Office
  • Conflict resolution
  • Relationship building
  • Training & Development
  • Computer skills

Accomplishments

  • 2010 Customer Service Award
  • 2014 Compliance and External Focus Awards
  • 2015/2017 Customer Success Award
  • 2016 Deliver Success Award
  • 2017 Service Award (20 years)
  • 2018 Performance Development and Quality Customer Service Awards
  • 2019 FAA Requirements Award
  • 2020 Health Ahead Advocate Award
  • 2020 Building Essential Leadership Skills (BELS) Training
  • 2022 The National Society of Leadership and Success Induction

Languages

English
Full Professional
Spanish
Limited

Certification

  • Repairman - Certificate Number: 3650495

Delegations

  • Delegated Quality Systems Representative
  • Product Safety Focal Point
  • Lead Assessor
  • Labs Leader
  • Ombuds

Timeline

Chief Quality Inspector

GE Engine Services McAllen, LP
05.2018 - Current

Quality Senior Associate

GE Engine Services McAllen, LP
12.2010 - 05.2018

Customer Service Representative

GE Engine Services McAllen, LP
02.2004 - 12.2010

Final Inspector

GE Engine Services McAllen, LP
07.2003 - 02.2004

Training Specialist

GE Engine Services McAllen, LP
07.2002 - 07.2003

In‐Process /Final Quality Inspector

GE Engine Services Mcallen, LP
12.1999 - 07.2002

Senior Associate

GE Engine Services McAllen, LP
07.1999 - 12.1999

In‐Process Inspector

GE Engine Services McAllen, LP
07.1997 - 07.1999

Some College (No Degree) - Organizational Leadership

South Texas College

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Benito Cerda