Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Followed company policies and procedures during shift.
Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Drove safely at all times to avoid accidents and harm.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Inspected truck prior to delivery, checking for proper stowage of packages.
Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
Amazon Driver
Driver
02.2022 - 01.2023
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
Kept detailed mileage and fuel reports to track overall fuel costs.
Delivered goods and products to customer on time and in excellent condition.
Coordinated efficient routes to avoid delays and optimize schedules.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Obtained signatures from customers upon delivery of goods.
Trucking
Driver
02.2020 - 02.2022
Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
Developed internal and external communication channels to keep abreast of trucking industry changes.
Developed relationships with trucking companies to acquire long-term business commitments and desirable rates.
Resolved problems, improved operations and provided exceptional service.
Worked flexible hours across night, weekend and holiday shifts.
Delivered services to customer locations within specific timeframes.
Identified issues, analyzed information and provided solutions to problems.
Uber Partner
Drive
01.2018 - 01.2020
Transported and safely delivered items to prevent damage or loss.
Navigated routes with relevant map programs and GPS systems.
Handled merchandise in accordance with product handling standards.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Obeyed traffic laws and follow established traffic and transportation procedures.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Delivered rush merchandise on tight schedules to meet customer targets.
Utilized street maps to plan and determine most efficient routes.
Notified customers of delays to decrease calls to support.
Inspected vehicle and maintained gas, oil and water levels.
Verified deliveries against shipping instructions prior to delivering to customers.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Checked shipping papers to determine nature of load and presence of hazardous materials.
Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Kept accurate logs of all deliveries and trips.
Determined optimal routes based on GPS application information and knowledge of local routes.
Inspected vehicles' condition, supplies and equipment before and after trips
Conducted pre-inspections to keep trucks reliable and well-maintained.
Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Education
High School Diploma -
Lycée Guy Malary
Port-Au-Prince Haiti
High School Diploma -
Jose Maria Y Cabral
Santiago DR
01.2012
Skills
Clean Driving Record
Coordinating Efficient Routes
Delivering Time-Sensitive Specimens
Processing Samples
HIPAA Compliance
Licensed Driver in Florida
Delivery and Pickup
Customer Service
Basic Math
PPE Use
Team Building
Conflict Resolution
Microsoft Office
Relationship Building
Organizational Skills
Flexible Schedule
Training & Development
Computer Skills
Problem Resolution
Active Listening
Planning & Organizing
Friendly, Positive Attitude
Reliable & Trustworthy
Critical Thinking
Supervision & Leadership
People Skills
Good Work Ethic
Accomplishments
.
Consistently maintained high customer satisfaction ratings.
Recognized as Employee of the month for outstanding performance and team contributions.
Promoted to trainer due to reliability and customer service that achieved excellent customer reviews.
Created highly effective new program that significantly impacted efficiency and improved operations.
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi