Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
TRAVELING
Timeline
Generic

BENITO HEYLIGER

R
CHARLESTON,SC

Summary

Dynamic leader with a proven track record at FRANCE QUARTERS HOTEL, excelling in staff management and customer service. Skilled in staff training and conflict resolution, I significantly improved customer satisfaction. My ability to motivate teams and coordinate efforts led to enhanced operational efficiency and service quality, showcasing my commitment to excellence and team development. Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty. Talented kitchen leader offer over 5, years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Hardworking culinary professional bringing proven experience in high-volume dining restaurants. Manages multiple covers while motivating and supervising cooking teams. Innovative and resourceful team player with expertise in creative menu development. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in restaurant, and customer service management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs. Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

Restaurant Supervisor

FRANCE QUARTERS HOTEL
01.2019 - 06.2023
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.

Banquet Captain

ASSISTANT MANAGER IN CUSTOMER REPRESENTATIVE
11.2014 - 10.2018
  • Supervised and mentored kitchen and serving staff.
  • Liaised with venue management to monitor logistics and timelines.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Developed and maintained strong relationships with suppliers, securing best products for events.
  • Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.

Server Assistant

Charleston Place Hotel SC
09.2006 - 10.2018
  • Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Assisted with dining room set up prior to and after service period.
  • Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

HR Recruiter OFFICER

Guam UNIVERSITY
09.1987 - 07.1997
  • Supported on-boarding initiatives for new hires, contributing to a smooth transition into the organization.
  • Verified applicant references and employment details.
  • Enhanced candidate experience by streamlining the interview process and providing timely feedback.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.

Education

GED -

Curtis High School
Staten Island, NY
05.2001 -

Master of Science - MBA

The Colorado Tech University
05.2001 -

Bachelor of Science - BS Business Administration

The Colorado Technical
UNIVERSITY CO
05.2001 -

Skills

Staff Management

Accomplishments

    RECEIVED THE ABOVE AND BEYOND ON AUGUST 2,2017

  • Documented and resolved issues which led to result.
  • Supervised team of 10, staff members.
  • Achieved result by completing task with accuracy and efficiency.
  • Achieved result through effectively helping with task.

Languages

English
Professional Working

TRAVELING

  • Love traveling to various countries.
  • Eating in finesse restaurants.
  • visiting historical places.

Timeline

Restaurant Supervisor

FRANCE QUARTERS HOTEL
01.2019 - 06.2023

Banquet Captain

ASSISTANT MANAGER IN CUSTOMER REPRESENTATIVE
11.2014 - 10.2018

Server Assistant

Charleston Place Hotel SC
09.2006 - 10.2018

GED -

Curtis High School
05.2001 -

Master of Science - MBA

The Colorado Tech University
05.2001 -

Bachelor of Science - BS Business Administration

The Colorado Technical
05.2001 -

HR Recruiter OFFICER

Guam UNIVERSITY
09.1987 - 07.1997
BENITO HEYLIGERR