Benito Molina

Processed accounts for past due customers, applying forbearances & deferences so they cover the past due dates.

Processed Auto debits as well if customers set up a payment plan that did not go through.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Increased productivity levels through efficient time management and prioritization of daily tasks.
• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Counseled debtors on payment options and arranged installment agreements.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
• Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
• Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
• Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
• Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
• Researched accounts and completed due diligence to resolve collection problems.