Benito N Estrada
San Antonio,TX
Summary
Ambitious and driven professional with 14 years of experience delivering exceptional customer service. Eager to leverage strong communication and problem-solving skills in a new role that offers opportunities for growth and career development.
Overview
14
14
years of professional experience
Work History
Food Delivery
Favor
09.2025 - Current
- Pick up and deliver food, groceries, and other items accurately and promptly, maintaining proper handling and temperature control.
- Navigate efficiently using GPS and optimize routes to meet delivery deadlines.
- Use the Favor app to track orders, process payments, and communicate with customers and merchants.
- Favor is a popular food delivery app service that is exclusively for Texan residents. My role is to pick and deliver food, groceries, and other items to customers in a timely, friendly, and professional manner.
Server/Bartender
Pinstack
06.2024 - 03.2025
- Memorized menu options thoroughly and used product knowledge to make personalized recommendations and enhance the guest experience.
- Served guests efficiently in a fast-paced environment while managing multiple tables to deliver timely and attentive service.
- Monitored guest alcohol consumption and exercised sound judgment in adhering to responsible serving practices.
- Pinstack is a popular entertainment and dining venue. My role was to create a positive guest experience by preparing and serving food and beverages, ensuring excellent service, and maintaining a clean and organized work environment.
Sapphire Account Specialist
JPMorgan Chase
01.2022 - 09.2023
- Proficient in navigating multiple applications and computer systems to efficiently manage customer interactions and account information.
- Demonstrated extensive knowledge of company procedures, products, and services to provide accurate and effective support.
- Built strong customer relationships by establishing an emotional connection and showing genuine empathy for clients' needs.
- Delivered prompt and efficient assistance while consistently adhering to Average Handle Time (AHT) and quality standards.
- JPMorgan Chase and Co. is the largest banking institution in the United States. My role was to help customers manage their financial accounts and provide support with banking services and products.
Education
High School Diploma -
Earl Warren High School
San Antonio, TXSkills
- Detail-oriented
- Problem Resolution
- Conflict Management
- Product Knowledge
- Empathy
- Active Listening
Timeline
Food Delivery
Favor
09.2025 - Current
Server/Bartender
Pinstack
06.2024 - 03.2025
Sapphire Account Specialist
JPMorgan Chase
01.2022 - 09.2023
High School Diploma -
Earl Warren High School