Benito Rosa, Jr
Chantilly,VA
Summary
To obtain an IT Support position where I can leverage my hands-on desktop support experience, strong customer service background, and ability to troubleshoot and support users in a secure, fast-paced environment. Seeking to contribute technical, communication, and problem-solving skills while supporting mission-critical operations.
Overview
7
7
years of professional experience
Work History
Inventory Management and Property Control Technician II
General Dynamics
06.2023 - 09.2025
- Inventoried, tracked, and cataloged 100+ of accountable IT assets for a large enterprise organization across multiple locations in the Washington Metropolitan Area (WMA).
- Worked as part of a team to ensure accurate asset records, compliance, and accountability for IT equipment.
- Supported audits and asset reconciliation efforts by maintaining detailed and up-to-date documentation.
Liaison Events Staff
Booz Allen & Hamilton
04.2022 - 06.2023
- Coordinated food services, entertainment, access requirements, and gifts for liaison events.
- Served as a primary point of contact between 2 or more mission partners and external service providers to ensure smooth event execution.
- Supported planning and logistics to meet client requirements and maintain high service standards.
Special Events Coordinator
Booz Allen & Hamilton
12.2021 - 04.2022
- Assisted 3-5 clients with venue selection and reservation booking based on event requirements.
- Coordinated food service, room setup, staging, and required equipment to ensure successful events.
- Collected, documented, and communicated client requirements to service providers and internal teams.
- Supported event execution by addressing issues and adjusting logistics as needed.
Arlington National Cemetery Call Center Agent
JCS Solutions LLC
11.2018 - 10.2019
- Provided compassionate phone-based support to Veterans and their families regarding burial services at Arlington National Cemetery.
- Responded to 50+ inquiries, explained procedures, and guided callers through sensitive and time-critical processes.
- Maintained professionalism, accuracy, and empathy while handling high-volume and emotionally challenging calls.
Education
High School -
Forest Hills High School
NY06.1985
Skills
- Customer service management
- Inventoried and tracked accountable IT assets across multiple locations within the WMA
- Verified asset data, corrected discrepancies, and updated inventory systems
- Collaborated with cross-functional teams to maintain accurate property records
Languages
Spanish
Native or Bilingual
Timeline
Inventory Management and Property Control Technician II
General Dynamics
06.2023 - 09.2025
Liaison Events Staff
Booz Allen & Hamilton
04.2022 - 06.2023
Special Events Coordinator
Booz Allen & Hamilton
12.2021 - 04.2022
Arlington National Cemetery Call Center Agent
JCS Solutions LLC
11.2018 - 10.2019
High School -
Forest Hills High School
Leadership Experience
- Head Deacon – Served in a leadership role for 10 years, supporting church operations, assisting clergy, and providing guidance to members.
- Youth Mentor – Mentored teenage boys, offering guidance, support, and positive role modeling to encourage personal growth and accountability.
- Head of Church Safety Team – Led church safety and security efforts for 3 years, coordinating volunteers and ensuring a safe environment during services and events.
Clearance
- TS w/ Full Scope Polly