Benito Villegas
Indianapolis,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Supervisor
Pipo’s Cleaning
07.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Superintendent
LLCC
04.2014 - 06.2018
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Established successful procedures for day-to-day operations and long-term planning.
- Managed complete construction process to maximize quality, cost-controls and efficiency.
- Maintained safety onsite and upheld all OSHA regulations by [Action].
- Supervised staff by checking work against project expectations.
Head Cook
CCA
01.2007 - 02.2014
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Placed orders to restock items before supplies ran out.
- Developed recipes, portion specifications, and standard preparation procedures for all dishes.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Mentored kitchen staff to prepare each for demanding roles.
- Set up and broke down kitchen for service.
Education
High School Diploma -
06.2010
Skills
- Business Administration
- Business Planning
- Waste Reduction
- Contract Management
- Safe Work Methods
Additional Information
Always give my 100%
Languages
Spanish
Native or Bilingual
Timeline
Supervisor - Pipo’s Cleaning
07.2018 - Current
Superintendent - LLCC
04.2014 - 06.2018
Head Cook - CCA
01.2007 - 02.2014
Carson Adult High School - High School Diploma,
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