Benittor Dougan
Spring,TX
Summary
Seasoned professional with 12 years' experience in customer and member support, healthcare assistance, and program coordination. Excelled in roles requiring compassionate communication, emergency response, and efficient order processing. Seeking Member Support Specialist position to leverage patient advocacy, administrative proficiency, and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
AllianceRx Walgreens Prime Specialty
10.2022 - Current
- Handle Outbound/inbound communication from patients and physicians regarding medication orders and pharmacy services, ensuring efficient processing of orders and inquiries received through various channels
- Provides data validation of automatically extracted data from digital documents
- Provides redaction validation of automatically applied redaction of digital documents
- Deliver timely responses to non-clinical inquiries in an inbound service center, adhering to service and quality standards, while providing essential information such as pricing, availability, and schedules
- Manage and diffuse difficult situations with dissatisfied patients, offering assistance and support through empathetic and compassionate communication
Administrative Assistant
Sevita
02.2020 - 08.2022
- Efficiently handle administrative duties including fielding calls, managing mail distribution, and precise data entry to maintain smooth office functionality
- Supported the planning and implementation of company events, enhancing participation and operational organization
- Maintained a structured filing system for sensitive documents, ensuring adherence to confidentiality and regulatory compliance
Medical Assistant
North Memorial Health Hospital
02.2016 - 03.2020
- Managed and organized medical equipment while maintaining the sanitation of exam rooms, ensuring a safe and clean environment for patient examinations
- Accurately collected and documented essential patient medical information, such as medical history, symptoms, allergies and vital signs, which facilitated efficient patient care planning and physician interpretation
- Conducted administrative tasks including data entry, handling phone calls, managing prescriptions, and ensuring lab couriers properly received collected specimens, enhancing overall healthcare delivery
Remote Customer Service Representative
Allows National Service
04.2017 - 02.2019
- Leveraged proactive strategies to meet customer needs and resolve concerns promptly, which significantly reduced customer call wait times
- Provided advice and recommendations tailored to individual customer needs, contributing to an enhanced customer experience and satisfaction
- Streamlined the process of managing customer accounts and order documentation, incorporating customer feedback to optimize operational efficiency
Program Support Specialist
Mains'l Services, Inc
01.2013 - 04.2017
- Developed and executed comprehensive training programs, resulting in enhanced team productivity and performance
- Streamlined patient care through efficient administration of prescribed medication and maintaining updated patient records, contributing to improved treatment planning
- Successfully managed and supervised daily operations, including staff recruitment and development, facilitating a safe and efficient working environment
Ramp Agent
US Airways Express
05.2011 - 01.2013
- Demonstrated proficiency in the operation of diverse equipment including conveyor belts and pushback tractors, contributing to the effective loading and unloading of luggage and freight
- Fostered a safe and efficient work environment through effective communication with ground and flight crews, ensuring the seamless transfer of luggage from aircraft to collection areas
Education
Associate of Applied Science - Medical Assisting
Rasmussen College
Brooklyn Park, MN08.2016
High School Diploma -
Anoka Technical College
Anoka, MN12.2004
Skills
- Direct support
- EMR Systems
- Filing
- Pricing
- Supervising experience
- Specimen collection / processing
- Load & unload
- Data entry
- Account management
- Leadership
- Property Maintenance
- Organizational skills
- Word Processing
- Freight
- Microsoft Word
- Microsoft Office
- Stocking
- Clerical Experience
- Recruiting
- Medical records
- Management
- DocuSign
- QuickBooks
- Document Management
- Maintenance
- Sanitation
- Administrative experience
- Laboratory experience
- Medication Administration
- Hospital experience
- Communication Skills
- Vital signs
- Customer service
- Janitorial experience
Certification
- AED Certification
- First Aid Certification
- Certified Medical Assistant
- BLS Certification
- Driver's License
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Care Coordinator
AllianceRx Walgreens Prime Specialty
10.2022 - Current
Administrative Assistant
Sevita
02.2020 - 08.2022
Remote Customer Service Representative
Allows National Service
04.2017 - 02.2019
Medical Assistant
North Memorial Health Hospital
02.2016 - 03.2020
Program Support Specialist
Mains'l Services, Inc
01.2013 - 04.2017
Ramp Agent
US Airways Express
05.2011 - 01.2013
Associate of Applied Science - Medical Assisting
Rasmussen College
High School Diploma -
Anoka Technical College
- AED Certification
- First Aid Certification
- Certified Medical Assistant
- BLS Certification
- Driver's License
- CPR Certification
Similar Profiles
Neida SanchezNeida Sanchez
Patient Care Advocate at AllianceRx Walgreens Prime Specialty PharmacyPatient Care Advocate at AllianceRx Walgreens Prime Specialty Pharmacy
Anita GoreeAnita Goree
Patient Care Advocate at AllianceRx Walgreens PrimePatient Care Advocate at AllianceRx Walgreens Prime
Cassandra OrozcoCassandra Orozco
Pharmacy Technician at AllianceRx Walgreens PrimePharmacy Technician at AllianceRx Walgreens Prime