Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benjamin Meadows

Pensacola

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Taco Mama. Proven ability to enhance sales through effective upselling and training, while fostering a collaborative environment. Skilled in Microsoft Excel and adept at resolving conflicts, ensuring high levels of customer satisfaction and operational efficiency.


Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server/Bartender Shift Manager

Taco Mama
08.2024 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
  • Effectively upsold menu items to increase sales revenue by 17.5%
  • Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction
  • Assisted in training new servers on menu knowledge, service standards, and POS system operation
  • Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
  • Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
  • Excelled in customer service, boosting tips by 15.3% as main bartender/server

Line Cook

Taco Mama
08.2024 - Current
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Grilled meats and seafood to customer specifications.
  • Implemented training for front-of-house team members to understand kitchen procedures.
  • Monitored and managed kitchen staff during busy rush periods to maintain service levels.

Valet Supervisor

All About Parking
01.2024 - 08.2024
  • Helped guests unload and load luggage.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Answered guest's questions about property amenities and services.
  • Greeted guests warmly and provided exceptional customer service.
  • Worked collaboratively with team members to manage high traffic volumes during peak times.
  • Shuttles guests from the main campus to hotels and other buildings, utilizing vehicles such as Mercedez Sprinter vans and Ford Transit Vans

Warehouse Worker

QuikTrip
04.2023 - 01.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Led a team to achieve daily/weekly targets, fostering a motivated and cohesive work environment.
  • Collaborated with different departments to ensure smooth logistics and timely deliveries.

Trash Valet

A1 Trash Valet
03.2023 - 07.2023
  • Addressed and resolved any issues or complaints from residents in a professional manner.
  • Collaborated with team members to optimize routes and improve overall service efficiency.
  • Maintained a high level of customer satisfaction by providing reliable and courteous service.

Server/Head Waiter

Red Thread Kitchen
03.2022 - 07.2023
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Exceeded upselling targets by utilizing the entire menu, increasing average check size by 18%.
  • Maintained a consistently high level of customer satisfaction, reflected in positive reviews and feedback.
  • Handled challenging situations with patrons effectively, resulting in de-escalation and resolution.

Marketing Intern

Rock the Dot Consulting
01.2021 - 08.2022
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Researched competitor trends and interpreted findings to report conclusions to supervisors.
  • Assisted in creating written, video, and image content for marketing channels.
  • Tracked key metrics and developed spreadsheets and data models.
  • Assisted in the development and execution of marketing campaigns, contributing to increased brand visibility or engagement metrics.
  • Contributed to the creation of marketing materials such as presentations, newsletters, or promotional materials.

Cashier Team Lead

Kroger
02.2021 - 01.2022
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Increased customer loyalty and retention.
  • Monitored areas for security issues and safety hazards.
  • Led and supervised a team of cashiers, ensuring smooth operations during high-traffic periods.
  • Responsible for managing cash registers, ensuring accurate balancing and adherence to cash handling procedures.
  • Successfully handled escalated customer issues, resolving conflicts in a manner that preserved customer satisfaction and upheld company policies.

Education

Associate of Science - Marketing Management And Research

Kennesaw State University
Kennesaw, GA

Associate of Science - Environmental Biology

Pensacola State College
Pensacola, FL
06-2026

Skills

  • Table resetting
  • Food inspection
  • Team member support
  • Hostess support
  • Microsoft Excel
  • Campaign tracking
  • Sponsorship planning
  • Financial Acumen
  • Sales

Certification

Food safety Certification

Timeline

Server/Bartender Shift Manager

Taco Mama
08.2024 - Current

Line Cook

Taco Mama
08.2024 - Current

Valet Supervisor

All About Parking
01.2024 - 08.2024

Warehouse Worker

QuikTrip
04.2023 - 01.2024

Trash Valet

A1 Trash Valet
03.2023 - 07.2023

Server/Head Waiter

Red Thread Kitchen
03.2022 - 07.2023

Cashier Team Lead

Kroger
02.2021 - 01.2022

Marketing Intern

Rock the Dot Consulting
01.2021 - 08.2022

Associate of Science - Marketing Management And Research

Kennesaw State University

Associate of Science - Environmental Biology

Pensacola State College

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