Timeline
Work History
Overview
Education
Skills
Work Preference
Certification
Work Availability

Benjamin Asante-tannor

Cloud Engineer
Indianapolis,IN
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Technical Support Engineer - Dynatrace
11.2021 - 03.2024
Lincoln University - Bachelor of Science, Information Technology

Work History

Technical Support Engineer

Dynatrace
Houston, TX
11.2021 - 03.2024
  • Assisted customers with license management issues like ensuring proper coverage for covered entities
  • Spearheaded walkthrough of installation of Oneagent on host machines for new and recently on-boarded clients
  • Designing and creating custom dashboards to visualize customer KPIs like request response times and code-level vulnerabilities
  • Developing and testing disaster recovery plans like off-site backups, database replication and automated backups on regular intervals

Overview

2
2
years of professional experience

Education

Bachelor of Science - Information Technology

Lincoln University, Lincoln University, PA

Skills

  • Cloud providers: AWS & Microsoft AZURE
  • Source Code Management (SCM)- SVN, Git, GitHub, BitBucket, Azure Git, AWS CodeCommit
  • Development/Scripting: Ansible, Python, Bash Scripting, Groovy, JSON, YAML, HCL (HashiCorp Configuration Language), PowerShell, SQL, AWS CLI
  • Continuous Integration/Continuous Deployment (CI/CD) AWS code pipeline, Azure DevOps, Jenkins, GitHub Actions
  • Testing and Code Quality: JUnit, Selenium, SonarQube
  • Infrastructure as Code (IaC): Terraform, Terragrunt, AWS CloudFormation, Azure Resource Manager Templates
  • Containerization/Packaging/Orchestration: Docker, Packer, Kubernetes, Openshift, AWS Elastic Kubernetes Services, JFrog Artifactory
  • Security: AWS IAM (Identity and Access Management),Azure Active Directory, AWS Security Services, Azure Security Services, Sops (Secrets Operations), HashiCorp Vault, SAML, Oauth, OKTA Docker Security Scanning
  • Operating systems(OS) in large distributed systems: Centos/Ubuntu, Redhat, Amazon Linux, WIndows
  • Database Administration: Oracle, SQL Server, MySQL, PostgreSQL, Cosmos DB, NoSQL(Dynamodb, REdis)
  • Monitoring: Dynatrace, Splunk, Prometheus, Grafana, AWS Monitoring Services, Azure Monitoring Services
  • Agile & Scrum/Kanban methodologies: JIRA
  • Strong Interpersonal and Communication Skills

Work Preference

Work Type

Full Time

Location Preference

On-SiteHybrid

Important To Me

Company Culture401k matchWork-life balanceCareer advancementWork from home optionTeam Building / Company Retreats

Certification

  • AWS Certified Devops Professional, Amazon Web Services (AWS)
  • AWS Certified Solutions Architect - Associate, Amazon Web Services (AWS)
  • AWS Certified Cloud Practitioner, Amazon Web Services (AWS)
  • Microsoft Certified: Azure Devops Associate, Microsoft Azure
  • CompTIA Network+, IPMC Smart Technologies
  • CompTIA A+, IPMC Smart Technologies
  • AWS for DevOps: Continuous Delivery and Process Automation, LinkedIn
  • Customer Service Foundations, LinkedIn
  • Windows 10: Troubleshooting for IT Support, LinkedIn
  • DevOps Foundations, LinkedIn
  • Project Management: Technical Projects, LinkedIn
  • Using Python for Automation, LinkedIn

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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