Benjamin Asante-tannor
Cloud Engineer
Indianapolis,IN
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Technical Support Engineer - Dynatrace
11.2021 - 03.2024
Lincoln University - Bachelor of Science, Information Technology
Work History
Technical Support Engineer
Dynatrace
Houston, TX
11.2021 - 03.2024
- Assisted customers with license management issues like ensuring proper coverage for covered entities
- Spearheaded walkthrough of installation of Oneagent on host machines for new and recently on-boarded clients
- Designing and creating custom dashboards to visualize customer KPIs like request response times and code-level vulnerabilities
- Developing and testing disaster recovery plans like off-site backups, database replication and automated backups on regular intervals
Overview
2
2
years of professional experience
Education
Bachelor of Science - Information Technology
Skills
- Cloud providers: AWS & Microsoft AZURE
- Source Code Management (SCM)- SVN, Git, GitHub, BitBucket, Azure Git, AWS CodeCommit
- Development/Scripting: Ansible, Python, Bash Scripting, Groovy, JSON, YAML, HCL (HashiCorp Configuration Language), PowerShell, SQL, AWS CLI
- Continuous Integration/Continuous Deployment (CI/CD) AWS code pipeline, Azure DevOps, Jenkins, GitHub Actions
- Testing and Code Quality: JUnit, Selenium, SonarQube
- Infrastructure as Code (IaC): Terraform, Terragrunt, AWS CloudFormation, Azure Resource Manager Templates
- Containerization/Packaging/Orchestration: Docker, Packer, Kubernetes, Openshift, AWS Elastic Kubernetes Services, JFrog Artifactory
- Security: AWS IAM (Identity and Access Management),Azure Active Directory, AWS Security Services, Azure Security Services, Sops (Secrets Operations), HashiCorp Vault, SAML, Oauth, OKTA Docker Security Scanning
- Operating systems(OS) in large distributed systems: Centos/Ubuntu, Redhat, Amazon Linux, WIndows
- Database Administration: Oracle, SQL Server, MySQL, PostgreSQL, Cosmos DB, NoSQL(Dynamodb, REdis)
- Monitoring: Dynatrace, Splunk, Prometheus, Grafana, AWS Monitoring Services, Azure Monitoring Services
- Agile & Scrum/Kanban methodologies: JIRA
- Strong Interpersonal and Communication Skills
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Company Culture401k matchWork-life balanceCareer advancementWork from home optionTeam Building / Company RetreatsCertification
- AWS Certified Devops Professional, Amazon Web Services (AWS)
- AWS Certified Solutions Architect - Associate, Amazon Web Services (AWS)
- AWS Certified Cloud Practitioner, Amazon Web Services (AWS)
- Microsoft Certified: Azure Devops Associate, Microsoft Azure
- CompTIA Network+, IPMC Smart Technologies
- CompTIA A+, IPMC Smart Technologies
- AWS for DevOps: Continuous Delivery and Process Automation, LinkedIn
- Customer Service Foundations, LinkedIn
- Windows 10: Troubleshooting for IT Support, LinkedIn
- DevOps Foundations, LinkedIn
- Project Management: Technical Projects, LinkedIn
- Using Python for Automation, LinkedIn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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