BENJAMIN ADAMS
Portland,OR
Summary
Experienced hospitality professional dedicated to surpassing expectations, crafting unforgettable experiences, and fostering meaningful connections. Passionate about delivering exceptional service and creating a welcoming environment that leaves a lasting impression. Skilled in anticipating needs, resolving issues proactively, and maintaining a positive attitude in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Lead Concierge
MorningStar Assisted Living
06.2023 - Current
- Represent the Company by providing professional, polite, knowledgeable, and courteous service.
- Schedule, train, and mentor the Concierge team
- Answer inquiries, give information, and direct phone calls
- Help residents with mail, packages, activities, transportation
- Maintain resident records, and give administrative support
Mailroom Clerk/Notary Public
Postal Annex Plus
05.2022 - 06.2023
Guest Service Supervisor
WorldMark Long Beach
10.2017 - 03.2022
- Organize the turnover of vacant rooms with housekeeping staff to meet check-in times for new guests
- Make and confirm reservations for guests, answer questions and give information via pre-arrival calls, emails, and text messages
- Coordinate responses to guest needs by working with housekeeping and maintenance, and keep accurate records of problem resolutions
- Schedule, train, and coach Guest Service Associates
- Purchase and reconcile budget for the department
Inventory Control Clerk
Kane is Able
10.2015 - 04.2017
- Worked with operations management to ensure inventory accuracy
- Completed regular inventory audits and cycle counts
- Guaranteed first in first out product rotation of perishable food items
Inventory Control Specialist
Saladino's
05.2013 - 03.2015
- Assisted in cycle counts, and performed audits to maintain inventory accuracy
- Inspected all returns and damages for proper handling by the customer or driver; verified and arranged returned product to inventory, donation, or disposal
- Analyzed, researched, and approved customer credits
- Ensured the quality of perishable foods by physical test, record keeping, proper rotation and storage
Routing Clerk
Saladino's
04.2009 - 05.2013
- Determined proper palletization of customer orders
- Communicated requests of outside departments to warehouse operations
- Maintained Excel workbooks to analyze productivity
- Verified orders, and invoiced customers
- Prepared and scheduled UPS and FedEx shipments
Education
Crafton Hills College
Yucaipa, CASkills
- Microsoft Office
- Excel
- 10 Key Data Entry
- Notary Public
- CPR/First Aid
- Inventory Management
- Training and mentoring
- Team Supervision
Timeline
Lead Concierge
MorningStar Assisted Living
06.2023 - Current
Mailroom Clerk/Notary Public
Postal Annex Plus
05.2022 - 06.2023
Guest Service Supervisor
WorldMark Long Beach
10.2017 - 03.2022
Inventory Control Clerk
Kane is Able
10.2015 - 04.2017
Inventory Control Specialist
Saladino's
05.2013 - 03.2015
Routing Clerk
Saladino's
04.2009 - 05.2013
Crafton Hills College
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