Benjamin Adjei

• Lead project management for customer orders from inquiry through delivery, ensuring clear communication, accurate documentation, and on-time execution.
• Perform sales engineering duties by collaborating directly with customers and reps to define application requirements and refine equipment proposals.
• Generate $1.9M in booked sales through technical proposal development, customer engagement, and cross-functional coordination.
• Prepare 3–4 complex proposals per week, including performance specs, testing requirements, pricing, and formal quotes.
• Customize designs based on customer needs, working with engineering, operations, and production teams to finalize project specifications and schedules.
• Process purchase orders in AS400/BPCS and Salesforce while maintaining accurate internal communication across departments.
• Support manufacturing, design, and quality teams in troubleshooting technical issues and driving continuous improvement.
• Travel to customer sites for application reviews and trade-show support, representing the company in technical sales discussions.

• Set up induction heat-treat equipment by installing and aligning transformers and coils to ensure parts are heated evenly during rotation.
• Connected and adjusted quench-water systems, including PSI, purge flow, and cooling parameters to meet process requirements.
• Tuned machine programs by calibrating heating current, heat time, and quench-time settings to achieve customer hardness specifications.
• Ran trial parts, analyzed results, and optimized heat-treat cycles for consistent metallurgical quality.
• Performed metallurgical validation: cut samples, conducted Rockwell hardness tests, etched parts, and inspected microstructure.
• Completed customer run-offs with strict quality requirements, maintaining less than 5% allowable failures out of 100-part batches.
• Collaborated with engineers and supervisors to troubleshoot heating profiles and improve repeatability of heat-treat processes. for machines and tuned them for best functionality.

• Performed precision cutting on metal components to inspect internal structures and ensure quality standards.

• Developed strong relationships with customers, promoting long-term business growth.
• Maintained professionalism in high-stress situations, resolving customer issues effectively.
• Provided exceptional customer service and supported a collaborative retail environment.
• Handled various responsibilities, including returns and online pick-ups.