Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Alford

WENDELL,NC

Summary

Dynamic project manager with a proven track record at JF Petroleum Group, excelling in project scheduling and scope management. Recognized for implementing creative solutions that streamlined operations and enhanced client satisfaction. Adept at business analysis, fostering strong relationships, and mentoring teams to achieve operational excellence.

Overview

11
11
years of professional experience

Work History

Raleigh Service Project Manager

JF Petroleum Group
03.2024 - Current
  • Managed project timelines and deliverables, ensuring alignment with client expectations.
  • Coordinated cross-functional teams to facilitate smooth execution of service projects.
  • Developed project plans, outlining scope, objectives, and resource allocation strategies.
  • Monitored project progress, identifying risks and implementing mitigation strategies proactively.
  • Liaised with clients to gather feedback and ensure satisfaction throughout project lifecycle.
  • Mentored junior staff members on effective time management and prioritization techniques-empowering them to manage their own workload efficiently and proactively.
  • Collaborated with cross-functional teams, optimizing the use of resources for effective project management.
  • Developed strong relationships with clients, fostering trust and repeat business opportunities.
  • Streamlined project timelines and reduced costs by implementing efficient resource allocation strategies.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.

Assistant Service Manager

Jf Petroleum Group
01.2021 - Current
  • Assisted in managing daily service operations to enhance customer satisfaction and support team objectives.
  • Coordinated workflow between departments to ensure timely completion of service requests.
  • Implemented process improvements that streamlined service delivery and reduced response times.
  • Maintained accurate records of service transactions using industry-standard software tools.
  • Provided training and support to new team members on operational procedures and customer interaction best practices.
  • Collaborated with senior management to identify areas for operational efficiency and enhanced service quality.
  • Resolved customer inquiries promptly, ensuring consistent communication and follow-up throughout the service process.
  • Monitored inventory levels of supplies necessary for service operations, facilitating timely reordering when needed.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Coordinated schedules and assigned work orders to maximize productivity within the service department.
  • Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Followed up with customers during and after installations to verify satisfaction.
  • Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
  • Developed written plans and obtained customer consent to proceed.
  • Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
  • Ensured compliance with industry regulations by staying informed about changes in legislation or standards related to automotive repair services.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
  • Trained [Number] less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
  • Monitored service staff performance and provided feedback for improvement.
  • Analyzed service reports to identify areas of improvement.

Field Supervisor

JF Petroleum Group
01.2019 - Current
  • Supervised daily operations, ensuring compliance with safety protocols and efficiency standards.
  • Coordinated team activities, optimizing workflow and resource allocation for project completion.
  • Trained and mentored new staff, enhancing overall team performance and knowledge retention.
  • Implemented process improvements that increased operational efficiency and reduced downtime.
  • Conducted regular site inspections to monitor adherence to quality control measures and safety regulations.
  • Collaborated with management to identify areas for operational enhancement and cost reduction strategies.
  • Maintained accurate records of project progress, providing detailed reports to upper management for review.
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.

Lead Technician

JF Petroleum Group
01.2016 - Current
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Trained and mentored junior technicians on equipment maintenance and troubleshooting techniques.
  • Implemented process improvements, enhancing workflow efficiency and reducing downtime.
  • Conducted regular inspections of machinery, identifying issues before they escalated into major failures.

Technician

Jf Petroleum Group
09.2014 - Current
  • Conducted routine maintenance on fueling systems, ensuring optimal performance and safety compliance.
  • Diagnosed and repaired mechanical issues in fuel dispensers, enhancing operational efficiency.
  • Collaborated with team members to implement new protocols, improving service delivery timelines.
  • Trained junior technicians on equipment handling and safety procedures, fostering skill development.

Education

High School

JCC
Smithfield, NC
06-1994

Skills

  • Project scheduling
  • Scope management
  • Creative solutions
  • Business analysis

Timeline

Raleigh Service Project Manager

JF Petroleum Group
03.2024 - Current

Assistant Service Manager

Jf Petroleum Group
01.2021 - Current

Field Supervisor

JF Petroleum Group
01.2019 - Current

Lead Technician

JF Petroleum Group
01.2016 - Current

Technician

Jf Petroleum Group
09.2014 - Current

High School

JCC

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