Benjamin Allred
Crowley
Overview
12
12
years of professional experience
Work History
Store Manager
Beallsinc.
Cleburne, TX
11.2022 - Current
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assisted with hiring, training and mentoring new staff members.
- Assisted in recruiting, hiring and training of team members.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Reduced operational risks while organizing data to forecast performance trends.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Multi-Unit Store Manager
Beallsinc
08.2022 - 11.2022
- Boosted employee performance through ongoing training, development programs, and performance evaluations.
- Collaborated with district manager on quarterly business reviews for continuous improvement of store operations.
- Managed staffing levels across multiple units, ensuring optimal coverage during peak hours while maintaining labor costs within budget constraints.
- Established clear communication channels among team members to foster collaboration and teamwork across all units.
- Improved overall operational efficiency by implementing best practices in merchandising, visual presentation, and product placement strategies.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Store Manager
Bealls inc.
Midlothian, TX
05.2022 - 08.2022
- Developing, coaching, evaluating, and retaining management and associate talent
- Creating sustainable talent strategies that support team and company growth
- Recruiting, selecting, and talent management of a diverse range of associates and leaders
- Investing time in continuous training and development opportunities for self and others
- Inspiring and motivating a team to deliver results through clear and concise feedback and coaching
- Creating a sense of teamwork, collaboration, and engagement among associates.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
Ross Dress For Less
11.2011 - 05.2022
- Responsible for all aspects of the Stores' operations
- Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met
- Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment
- Recruits, trains and develops Associates
- Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity
- Implemented succession planning by training and developing associates into leadership positions
- Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed
- Leads all expenditures to be within budget
- Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends
- Manages Associate Relations issues, consulting with the District Manager as needed
- Ensures compliance with all State, Local and Federal regulations.
Skills
- Planning & Scheduling
- Decisions Making
- Managing Teams
- Reporting & Communication
- Operations Management
- Sales Management
- Customer Relationship Management (8 years)
- Store management
- Retail management
- Loss prevention
- Recruiting
- Merchandising
- Pricing
- Planograms
- Payroll
- Management
- Forecasting
- Project management
- Computer literacy
- Sales
- Profit & Loss
- Strategic Planning
- Account Management
- Marketing
- Conflict Management
- Budgeting
- Change Management
- Succession Planning
- Team Management
- Performance Management
- Talent Management
- Sales management
- Business development
- Negotiation
- Customer service
- Team management
- Leadership
- Analytics
- Conflict management
- Succession planning
- POS
- Relationship management
- Customer relationship management
- Operations management
- Profit & loss
Timeline
Store Manager
Beallsinc.
11.2022 - Current
Multi-Unit Store Manager
Beallsinc
08.2022 - 11.2022
Store Manager
Bealls inc.
05.2022 - 08.2022
Store Manager
Ross Dress For Less
11.2011 - 05.2022
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