Benjamin Ambrosino
Dallas,TX
Summary
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
17
17
years of professional experience
Work History
Flight Attendant
American Airlines
01.2012 - 12.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Answered passenger questions and provided solutions to issues arising during flights.
Flight Attendant
Allegiant Airlines
01.2011 - 12.2012
- Ensuring consistent compliance with all applicable CFR part 121 regulatory requirements
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Restaurant Team Member
Silver Fox Steakhouse
01.2008 - 12.2011
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associates Degree - Fire Science
CASPER COLLEGE
01.2010
Core 40 Diploma -
KELLY WALSH HIGH SCHOOL
01.2008
Skills
- Customer service
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
References
- Jordan Tague, Southwest Airlines, 317-437-6361
- Karim Shallwani, Blue Cloud Pediatric Dentistry, 818-303-1022
- Kate Nyffeler, Safety Coordinator / Trainer, 307-441-0622
Timeline
Flight Attendant
American Airlines
01.2012 - 12.2024
Flight Attendant
Allegiant Airlines
01.2011 - 12.2012
Restaurant Team Member
Silver Fox Steakhouse
01.2008 - 12.2011
Core 40 Diploma -
KELLY WALSH HIGH SCHOOL
Associates Degree - Fire Science
CASPER COLLEGE
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