Benjamin Amiekhame

Queens,NY

Summary

Dedicated Security Analyst and IT Help Desk specialist with more than 3 years of experience in incident response support, security monitoring, troubleshooting, and end-user assistance, along with AWS-certified cloud fundamentals.

Overview

years of professional experience

Certifications

Work History

25B Information Technology Specialist (Deployed))

US Army Reserve

11.2022 - Current

Managing communication security (COMSEC) accounts, ensuring data confidentiality, and enforcing network security policies.
Working in battalion/brigade-level S6 shops to manage unit IT assets.
Installing, configuring, and maintaining routers, switches, and other network devices.

Junior Security Analyst

Salunda

04.2024 - 01.2025

Analyzed 500+ access-related tickets to identify recurring patterns in user permissions, leading to the redesign of the onboarding/offboarding workflow, which reduced access-related escalations by 40%.
Monitored security alerts and logs using SIEM tools to identify suspicious activity and potential threats.
Investigated a 30% spike in Outlook connectivity issues, tracing them to an outdated group policy configuration, and collaborated with the security team to update policies, cutting repeat incidents by 70%.
Learned about latest security threats from blogs and online publications.

IT Help Desk Technician

Cherokee Federal

01.2023 - 02.2024

Supported end users with Level 1 IT issues involving Windows systems, user accounts, Microsoft 365, and incident tracking.
Executed over 100 monthly password resets and account unlocks via Active Directory, resolving 95% of issues on the first contact.
Diagnosed and resolved 70+ printer/scanner hardware/software issues quarterly, including driver conflicts and network connectivity errors, reducing related tickets by 30% after creating a step-by-step troubleshooting guide for staff.
Documented troubleshooting steps and solutions in the ticketing system accurately.

Service Desk Engineer

Optimum

02.2022 - 11.2022

Provided internal IT service desk support for Windows users, account management, Microsoft 365, and network connectivity issues in a high-volume ticket environment.
Developed and enforced conditional access policies within Microsoft Entra ID to restrict unauthorized sign-in attempts by geo-location, significantly reducing false-positive security alerts, and client support tickets.
Conduct regular on-site client visits to perform comprehensive IT health checks, including printer and peripheral setup, access point diagnostics, Windows update verification, firewall/router status checks, and workstation performance tuning.
Delivered Level 1 and Level 2 service desk support for Windows systems, Active Directory, Microsoft 365, and network connectivity issues, using a ticketing system.

Education

CompTIA Security+ SY0-701 - CompTIA

CyberKraft Bootcamp

Remote

09-2025

Skills

IT troubleshooting
Incident response
Threat detection
Information security
Security monitoring

Alert triage
SIEM
Log analysis
Detail-oriented
Splunk

Certification

CompTia Security+ (SY0-701), CompTIA

Timeline