BENJAMIN OSEI A. AMPONSAH
Dedham,USA
Summary
Accomplished Northeast Regional Manager with a focus on strategic planning, team leadership, and operational efficiency. Demonstrated success in boosting productivity and effectiveness within dynamic settings. Proficient in communication, problem resolution, and adaptability, facilitating smooth collaboration among various teams and initiatives. A motivational leader and adept organizational problem-solver, equipped with advanced skills in supervision, team development, and customer service. Experienced in assuming roles and swiftly implementing beneficial changes to promote organizational success. Committed to enhancing employee engagement and performance through training, oversight, and morale-enhancing strategies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Northeast Regional Manager
Smoodi Inc.
Boston, MA
05.2023 - Current
- Trained and monitored progress of all employees
- Analyzed customer feedback data to identify areas of improvement in the northeast region.
- Coordinated with vendors and suppliers to ensure product availability in the region.
- Implemented customer service policies, procedures, and standards throughout the northeast region.
- Developed promotional campaigns and marketing initiatives to drive sales growth in the region.
- Organized trade shows, conferences, exhibitions, seminars, and other events in the region.
- Established relationships with key stakeholders in local communities to improve brand awareness.
- Performed regular visits to stores within the northeast region to assess operations.
- Collaborated with cross-functional teams such as finance or logistics departments for operational efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented strategies to increase sales in the northeast region.
- Grew my region by more than 300x in terms of deployments and consumption per site by 500x.
- Recognized as recipient of 2024 Future Leader award in Convenience
Assistant Store Team Leader
Whole Foods Market
South Weymouth, MA
01.2020 - 05.2023
- Lead on store financials, prodigy, safety, team financials and ATL development
- Implemented metrics Mondays to improve INF in store for sales growth
- Analyzed weekly sales data to identify trends in customer purchasing habits.
- Mentoring TL’s & ATL’s on financial success
- Developed an ATL training program that I have used that focused on identifying measurable goals that produced growth in all areas of leadership and business
- Became acting STL during a 8 week period while the store leadership was on LOA
- Established and maintained a positive work environment that supported high Team Member morale
- Conducted audits of inventory records against physical counts of stock on hand.
- Responsible for KPIs such as sales, expenses, margin, shrink, forecasting, and budgeting
- Regularly exceeded forecasted net income and labor results
- Responsible for over 280 team members and led regional cross-functional teams
- Implemented an e-commerce platform rollout with sales over $400 thousand weekly
- Experience with People Relations-related tasks such as job fairs, onboarding, accountability, separations, workers compensation, general liability, and overall morale
- Facilitated in the success of Whole Kids Foundation and Whole City Foundation in region
- Resolved customer complaints quickly and efficiently to maintain a positive shopping experience.
Seafood Team Leader
Whole Foods Market
Brighton, MA
01.2018 - 01.2020
- Developed systems to increase productivity, efficiency and raise standards
- Helped oversee entire stores operations and departments in mentoring team members
- Consistently executed a high end, well-functioning, and merchandized seafood department
- Inspired change and growth in long term team members
- Helped establish and train team members in Prime Shopping
- Passed OTS certification
Meat & Seafood Team Leader
Whole Foods Market
Brookline, MA
01.2015 - 01.2018
- Developed meat team into one of the highest comping teams in region
- Helped oversee entire stores operations getting involved with other department through shifty shift
- Consistently executed a high end well-functioning and profitable department
- Successfully transitioned into the dynamic store structure
- Rebuild, developed and mentored team members in becoming ATL
- Developed inventory guidance for new members
Seafood Assistant Team Leader
Whole Foods Market
Arlington, MA
01.2013 - 01.2015
- Opening store ATL
- Led team through a successful finical period while team leader was away
- Mentored two team members into their next stage of leadership from Supervisors, ATL and Team leader
Seafood Buyer
Whole Foods Market
Dedham, MA
01.2009 - 01.2013
- Opening Store Team
- Responsible for new programs development to increase sales
- Developed department into a top 3 Seafood team in the region
- Developed in house smoked program, Trained new team members on all aspects of daily production
- Trained ATL’s into Team Leaders
Seafood Assistant Team Leader
Whole Foods Market
South Weymouth, MA
01.2013
- Analyzed key performance indicators to identify effective strategies.
- Developed a strong merchandizing standard for sales growth
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Motivated team members through recognition programs and performance-based incentives.
Education
High School Diploma -
Dedham High School
Dedham, MASome College (No Degree) -
University of Massachusetts, Boston
Boston, MASkills
- Promotional planning
- Territory Management
- Coaching and Mentoring
- Revenue Forecasting
- Project Planning
- Business Development
- Budget Management
- Schedule Management
- Marketing Management
- Crisis Management
- Sales management
- Pricing strategy
- Operations Management
- Talent Acquisition
- Interpersonal Skills
- Problem-solving abilities
- Teamwork and Collaboration
- Time management abilities
- Sales strategy
- Reliability
- Analytical Skills
- Profit and Loss Management
Languages
English
Native/ Bilingual
Akan
Native/ Bilingual
Certification
- Salesforce
- Budget process (sales, margin, labor) KPI/Insights
- Kronos/ABS, certified electric pallet jack and forklift operator
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Global Financial Reporting Hub
- Insights
- Hart Systems
Accomplishments
- Recognized as recipient of 2024 Future Leader award in Convenience
- Annual Smoodi MVP Award in March 2024, which recognizes outstanding achievement and contribution beyond one’s core responsibilities
- Grew my region by more than 300x in terms of deployments and consumption per site by 500x
- Best department award in northeast in Whole Foods
Affiliations
- Cooking
- Sound Engineer
- Media Team Leader at The Church Of Pentecost Boston/Member
- Bassist
- Drummer
- Video Production
- Photography
References
References available upon request.
Timeline
Northeast Regional Manager
Smoodi Inc.
05.2023 - Current
Assistant Store Team Leader
Whole Foods Market
01.2020 - 05.2023
Seafood Team Leader
Whole Foods Market
01.2018 - 01.2020
Meat & Seafood Team Leader
Whole Foods Market
01.2015 - 01.2018
Seafood Assistant Team Leader
Whole Foods Market
01.2013 - 01.2015
Seafood Assistant Team Leader
Whole Foods Market
01.2013
Seafood Buyer
Whole Foods Market
01.2009 - 01.2013
High School Diploma -
Dedham High School
Some College (No Degree) -
University of Massachusetts, Boston
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