Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Benjamin Antwi

The Bronx

Summary

Dynamic Associate with a proven track record at Amazon, adept in workplace safety and problem-solving, and hazmat certified. Excelled in fast-paced environments, consistently surpassing performance targets through effective team communication and sorting accuracy. Skilled in stowing, pick to buffer. and pick to stage. and streamlining operations, significantly enhancing productivity and customer satisfaction. 202 shout-outs. ( 95% from managers)

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sortation Associate

Amazon
06.2021 - Current
  • Lifted 50+ pounds using safety lifting techniques
  • Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
  • Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
  • Promoted a positive work atmosphere by actively participating in team meetings and offering constructive feedback when appropriate.
  • Assisted in inventory management tasks such as dwells and yard auditing.
  • Strengthened communication among team members, ensuring clear understanding of daily goals and responsibilities.
  • Troubleshot technical issues with scanning equipment quickly, minimizing downtime during shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Completed required safety trainings and adhered to all company policies for optimal workplace safety.
  • Streamlined workflow by keeping work area organized and free from obstructions during shifts.
  • Maintained a safe work environment through proper handling of packages and equipment.
  • Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.

Cashier Team Lead

D.J. DRUGS
02.2017 - 03.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer loyalty and retention.
  • Streamlined cashier operations for improved productivity and reduced wait times.

Store Manager

Second Helping
11.2005 - 01.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

Bachelor of Arts - Health Care Administration

Borough of Manhattan Community College
New York, NY
08-2028

Bachelor of Arts - Accounting And Economist

University of Ghana
Legon, Accra-Ghana
06-2000

Skills

  • Workplace safety
  • Problem-solving skills
  • Loading and unloading
  • Regulatory compliance
  • Hazmat Certified
  • Stowing
  • Inducting
  • Sorting accuracy
  • Package handling

Accomplishments

  • Trained hazmat certified .
  • Stowed 2500 packages within 6 hours with zero mis-scan
  • stow rate 425 during sortation period.
  • pick and stage rate 1200

Certification


  • EPA Pharmacy Rule - Hazardous Waste Pharmaceuticals (HWP)
  • Dangerous Goods (DG) Packing Damaged, Defective, or Recalled (DDR) Lithium Battery Products [DGC03]
  • Yard Safety Module 35679
  • Hazardous Waste Training w Quiz: Resource Conservation and Recovery Act (RCRA) Module 22106
  • Safer Year: Safety Leadership Index for Associates
  • Pharmacy Spill and Waste Handling Training

Languages

English
Full Professional

Timeline

Sortation Associate

Amazon
06.2021 - Current

Cashier Team Lead

D.J. DRUGS
02.2017 - 03.2021

Store Manager

Second Helping
11.2005 - 01.2017

Bachelor of Arts - Health Care Administration

Borough of Manhattan Community College

Bachelor of Arts - Accounting And Economist

University of Ghana

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Benjamin Antwi