Benjamin Antwiler
Independence,MO
Summary
Passionate about promoting lasting customer service satisfaction by delivering quality service and unparalleled support. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Trinity Imaging
05.2023 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Cashier
McAllister's Deli
07.2021 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
Education
High School Diploma -
Plaza Heights Christian Academy
Blue Springs, MO05.2023
Skills
- Customer Relationship Management (CRM)
- Customer Service Skills
- Salesmanship
- Telephone Etiquette
- Problem Resolution
- Complaint Resolution
Timeline
Customer Service Specialist
Trinity Imaging
05.2023 - Current
Cashier
McAllister's Deli
07.2021 - 06.2023
High School Diploma -
Plaza Heights Christian Academy
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