Summary
Work History
Education
Skills
Languages
Timeline
Generic

Benjamin Assuied

Summary

Experienced business development and high-touch customer support professional with over two decades of experience in the tech and hospitality sectors. Seeking to bring entrepreneurial spirit, peak performance mindset coaching skills, and business development expertise to a high-growth technology team. Skilled in market analysis, strategic planning, and sales optimization, with a track record of cultivating client relationships and driving revenue growth through successful negotiations and strategic initiatives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Business Development Specialist

Inspiral Agency
03.2023 - Current
  • This sales agency is primarily focused on the Self-Development industry with our main client as the Tony Robbins coaching school.
  • In this role, as I consistently performed as a top producer in the team, I was able to graduate from over 400 hours of Mindset and Performance Coaching certifications.
  • Gained customer trust and confidence by demonstrating a deep understanding and personal expertise while presenting a composed professional demeanor.
  • Used SalesMate CRM to handle current portfolio and prospective leads.
  • Mentored junior team members, providing guidance on best practices in business development to elevate their performance levels.
  • Enhanced sales techniques and marketing plans to strengthen business development efforts.

Co-Founder and CEO

Worklounge
05.2021 - 01.2023
  • Company Overview: Travel Tech startup distributing access to a network of executive lounges in luxury hotels as a workspace solution for executive and remote workers.
  • Raised $200K USD in angel and pre-seed rounds to fund business concept; an exclusive network of high-end workspaces for the modern executive workforce.
  • Sold Worklounge solution to hotel groups and grew the network to 37 executive lounges in 5 star hotels across SE Asia.
  • Led and negotiated enterprise deals with key regional partners: Krungsri Bank, CIMB Bank, Air Asia, Central Mall Group credit cards, World Reward Solutions, Klook, Insure Nomads.
  • Managed development of the mobile app, web presence, and tech stack to provide members with clean, efficient and user-friendly UX/UI experience.
  • Travel Tech startup distributing access to a network of executive lounges in luxury hotels as a workspace solution for executive and remote workers.
  • Evaluated market trends to identify emerging opportunities and inform strategic decision making.

Customer Support Engineer

Exodus Crypto Wallet
03.2021 - 05.2022
  • Translated customer's technical issues with non-custodial wallet into non-technical, easy to understands language to quickly resolve customer concerns.
  • Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
  • Solved issues in managing digital assets with high-touch customer service to retain and grow customer base.
  • Met customer satisfaction metrics while resolving customer issues with Exodus Crypto Wallet, such as recovering tokens, accessing unsupported assets, and investigating missing transactions.
  • Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.

Co-Founder

Cospace Hospitality
10.2018 - 01.2021
  • Company Overview: Created Co-living/Coworking hotel concept in Thailand targeting remote workers and wellness travelers.
  • Negotiated the acquisition of two hotel properties with 30-year leases and developed all of the outlets necessary to deliver the optimal remote work/life experience.
  • Raised over $1M USD to purchase 3rd property leveraging the Cospace business model after only 16 months in operation.
  • Managed a team of over 50 employees while overseeing the operations of high-volume event space, two hotels, two coworking offices and two restaurants.
  • Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
  • Oversaw talent acquisition efforts, building a diverse team of skilled professionals who contributed significantly to the company''s success.

Partnership and Product Manager

Bandsintown
01.2017 - 11.2017
  • Company Overview: Live music discovery tech company.
  • Presented our Tech solution and widget to top-level decision makers in the music industry in order to support artist's tour dates communications, ticket sales, social media integrations, and marketing campaigns.
  • Created data-driven marketing campaign packages for partners that optimized KPIs of paid initiatives.
  • Worked cross-functionally to develop and implement roadmap to optimize monetization products.
  • Identified product requirements and determined prioritization of features and functionalities based on feedback from publishers, advertisers, partners, and clients.
  • Optimized product performance with data-driven analysis and continuous improvement initiatives.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.

Education

Bachelor of Arts - International Business Management

Florida Atlantic University
Boca Raton, FL
06-2011

Associate of Arts - French Language and Literature

Florida Atlantic University
Boca Raton, FL
06-2011

Intervention Specialist Life Coach -

Robbins Madanes Coaching School
San Diego, CA
04-2024

Master Coach Certification -

Robbins Madanes Coaching School
San Diego, CA
11-2024

Skills

  • Engaging presentation skills
  • Competitive pitching experience
  • Market positioning expertise
  • B2B sales expertise
  • Operational leadership expertise
  • Experienced in multicultural environments
  • Strong technical aptitude
  • Account relationship development
  • Blockchain technology advisor
  • Enterprise Sales
  • Self-custody wallet expertise
  • Blockchain analysis tools
  • Understanding of DeFi protocols
  • Strategic account management
  • CRM system administration
  • Consistent learning and growth

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working

Timeline

Business Development Specialist

Inspiral Agency
03.2023 - Current

Co-Founder and CEO

Worklounge
05.2021 - 01.2023

Customer Support Engineer

Exodus Crypto Wallet
03.2021 - 05.2022

Co-Founder

Cospace Hospitality
10.2018 - 01.2021

Partnership and Product Manager

Bandsintown
01.2017 - 11.2017

Bachelor of Arts - International Business Management

Florida Atlantic University

Associate of Arts - French Language and Literature

Florida Atlantic University

Intervention Specialist Life Coach -

Robbins Madanes Coaching School

Master Coach Certification -

Robbins Madanes Coaching School

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Benjamin Assuied