Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Badger

Salem,MA

Summary

I have worked for 10 years at the same company in a Call Center environment that was fast paced. I have experience with answering phone calls from a agent level as well as a supervisor level. I have dealt with handling calls, emails and chats for over 100 companies through the call center. I have worked with various backend software programs for task completion. I am loyal, consistent and hard working.

Overview

10
10
years of professional experience

Work History

Call Center Supervisor

OnBrand24
11.2013 - 09.2023
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Supervised dozens of Call Center Agents in providing excellent customer service to callers requiring assistance for ordering, claims and various support issues.
  • Handled supervisor phone calls as well as agent phone calls for a wide variety of different types of companies.
  • Helped assist agents with audio/headset issues and other basic computer related tasks.
  • Maintained up-to-date knowledge of products and services offered to customers.

Education

No Degree -

University of Massachusetts Boston
Boston, MA

High School Diploma -

Melrose High School
Melrose, MA
05.2011

Skills

  • Quality Assurance
  • Operational Efficiency
  • Information Tracking
  • Document Management
  • Maintaining Clean Work Areas
  • Call Center Strategy
  • Contact Center Software
  • Employee Support
  • Staff Training

Timeline

Call Center Supervisor

OnBrand24
11.2013 - 09.2023

No Degree -

University of Massachusetts Boston

High School Diploma -

Melrose High School

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Benjamin Badger