Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Baggett

Salt Lake City,UT

Summary

Dynamic and results-driven professional with over 28 years of comprehensive experience in financial services and hotel management. Proven expertise in operations management , compliance, and client relations with strong leadership abilities. Adept at strategic planning and execution to enhance profitability, improve service delivery, and achieve organizational goals. Exceptional track record of managing diverse teams in high-pressure environments.

Overview

12
12
years of professional experience

Work History

Assistant General Manager

Crystal Inn Hotel And Suites
01.2016 - Current
  • Lead daily hotel operations, ensuring exceptional guest services and experiences while achieving revenue goals to increase ADR and occupancy.
  • Supervised a team of 15 Front Desk Associates providing training and development to enhance customer service/sales skills. Provided additional supervision over Housekeeping, Security, Sales, Kitchen, and Maintenance as directed by the General Manager.
  • Re-developed and implemented guest service/sales training for Front Desk Associates.
  • Assisted General Manager in coordinating budges, forecasts, and month end financial reports, successfully managing resources to optimizing profitability, ADR, and occupancy. Hired and on-boarded new hotel Associates.

Hotel Front Desk Supervisor

Crystal Inn Hotel and Suites
09.2013 - 01.2016
  • Managed front desk operations, directly overseeing guest check-in/check-out procedures and resolving guest complaints effectively and with professionalism.
  • Trained and mentored a team of 10 front desk staff, enhancing customer service through development programs and hands-on training.
  • Assisted in sales and marketing initiatives by helping front desk associates to gain sales leads from guests at check-in to increase occupancy and revenue.

Education

Bachelor of Science - Business Management

University of Phoenix
Salt Lake City, UT
05.2005

Skills

  • Financial Operations Management
  • Compliance and Regulatory Adherence
  • Hotel Management and Operations
  • Team Leadership and Development
  • Superior Customer Service Skills
  • Budgeting and Financial Forecasting
  • Problem-Solving and Decision Making
  • Strategic Planning and Execution

Timeline

Assistant General Manager

Crystal Inn Hotel And Suites
01.2016 - Current

Hotel Front Desk Supervisor

Crystal Inn Hotel and Suites
09.2013 - 01.2016

Bachelor of Science - Business Management

University of Phoenix

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