Summary
Overview
Work History
Education
Skills
Certification
Relocation
Assessments
Timeline
Generic

Benjamin Ball

Irmo,SC

Summary

Experienced Night Manager skilled in recruiting, training, and hiring for various store positions. Demonstrates expertise in sales and product knowledge, effectively managing floor presentations and ensuring smooth flow of goods to the sales floor. Highly motivated and goal-oriented, maintaining consistent focus and drive. Collaborative leader committed to fostering an engaged and empowering work culture through strong partnerships with coworkers. Proven track record of building and nurturing relationships with diverse stakeholders in dynamic, fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate

The UPS Store
03.2023 - Current
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Unloader

UPS-West Columbia, SC
01.2023 - Current
  • Unloaded packages with care and placed in proper staging area.
  • Handled packages with care while transporting from truck to loading dock.
  • Assisted other team members in navigating large loads.
  • Maintained organized work area by storing equipment safely and properly.
  • Kept facilities clean and organized to promote safe work environments and avoid injuries.
  • Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
  • Maintained clean, orderly work environment free of hazards.

Evening Manager

Food Lion-Columbia, SC
04.2021 - 01.2023
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Created nightly shift task lists to assign duties to each employee.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Coordinated vendor and supplier activity for timely delivery of products and services.
  • Supervised security personnel in upholding staff, customer and building safety.
  • Managed 63 employees in delivering smooth, productive night shift operations.
  • Assessed and adjusted staffing levels to meet operational demands.
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Trained and mentored new and existing staff to achieve best practices.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Night Crew

Price Chopper-Barre, VT
08.2019 - 03.2021
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Conducted daily inventory counts and verified accuracy of product levels.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Maintained neat, organized stockroom free of hazards.
  • Managed orders to verify accuracy of incoming and outgoing shipments.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.

Lot Associate

The Home Depot-Williston, VT
01.2019 - 03.2021
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Reported suspicious activity in parking lot and building area to supervisor.
  • Monitored lot activity to maintain vehicle and guest safety.
  • Cleaned parking lot to provide clean and orderly environment.
  • Greeted customers entering and exiting store and assisted with carts and umbrellas.
  • Assisted customers with unloading and loading material to and from vehicles.
  • Cleared parking lot by collecting shopping carts to place in proper storage area.
  • Performed tasks and errands in store to support supervisor.

Cashier

Price Chopper Supermarkets-Berlin, VT
01.2019 - 03.2021
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

House Sitter

Private Residence-Williamstown, VT
03.2016 - 03.2021
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Communicated with homeowner via phone or text.
  • Maintained lawn and outdoor property for house to appear “lived-in.”
  • Fed and watered animals and replaced dirty bedding and litter boxes.
  • Cared for houseplants by frequently watering during owners' absence.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.

Shift Manager

Pizza Hut-Berlin, VT
08.2020 - 02.2021
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Excelled in every store position and regularly backed up front-line staff.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Den Leader

Vermont Boy Scouts-Barre, VT
07.2018 - 08.2018
  • Kept assigned troop volunteers abreast of pertinent information to keep leadership members up-to-date on emerging issues and developing practices.
  • Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.
  • Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.
  • Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity.
  • Supervised troop volunteers and counselors in execution of unit needs to contribute to safety and healthy experience.

Library Volunteer

Ainsworth Library-Williamstown, VT
06.2018 - 08.2018
  • Shelved books by subject according to Dewey Decimal System.
  • Greeted visitors, answered questions, and made book recommendations across subjects and genres.
  • Performed basic book reshelving and obtained items from book drop.
  • Located books, magazines and other materials quickly according to patron requests.
  • Explained library policies and procedures to new patrons, maintaining positive, safe environments.
  • Completed daily administration tasks for accurate, reliable records.
  • Processed new library collections, accurately cataloging and indexing materials.
  • Conducted circulation and shelving duties, maintaining orderly, organized displays.

Education

High school diploma -

Williamstown Middle High School
Williamstown, VT
01.2020

Skills

  • Upselling
  • Business Development
  • Promotional support
  • Client Account Management
  • Order Processing
  • Contract Preparation
  • Product Sales
  • Inventory Control
  • Customer Needs Assessment
  • Payment Processing
  • Sales Development
  • POS System Operation

Certification

  • Order Picker, 03/01/21, 03/01/22, I have a license to drive a order picker from Amazon
  • Driver's License, 04/01/21, 04/01/29
  • Pallet Jack Certification
  • Forklift Certification

Relocation

  • Irmo, SC
  • Columbia, SC

Assessments

Supervisory skills: Motivating & assessing employees, Proficient, 02/01/21, Motivating others to achieve objectives and identifying improvements or corrective actions

Timeline

Sales Associate

The UPS Store
03.2023 - Current

Unloader

UPS-West Columbia, SC
01.2023 - Current

Evening Manager

Food Lion-Columbia, SC
04.2021 - 01.2023

Shift Manager

Pizza Hut-Berlin, VT
08.2020 - 02.2021

Night Crew

Price Chopper-Barre, VT
08.2019 - 03.2021

Lot Associate

The Home Depot-Williston, VT
01.2019 - 03.2021

Cashier

Price Chopper Supermarkets-Berlin, VT
01.2019 - 03.2021

Den Leader

Vermont Boy Scouts-Barre, VT
07.2018 - 08.2018

Library Volunteer

Ainsworth Library-Williamstown, VT
06.2018 - 08.2018

House Sitter

Private Residence-Williamstown, VT
03.2016 - 03.2021

High school diploma -

Williamstown Middle High School

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Benjamin Ball