Excel
Benjamin Barbour
BRC Operations Specialist
Kenmore,NY
Summary
Meticulous Operations specialist offering 3 years of process improvement and data analysis. Proven track record of successfully streamlining business operations. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Well-versed in monitoring operational performance and implementing corrective actions to improve efficiency and productivity displayed by my ability to maintain a steady production rate above the department average while adapting to numerous changes in mail indexing and EDI processes. Despite the evolving workload, I consistently minimized errors and
achieved over 300 interactions in a single day. My proficiency extended across all four services I'm aligned with,showcasing strong change management and communication skills.
I actively contributed to process improvements by providing feedback on mail indexing DTP and assisting in training new team members through desk shadowing. I Played a key role in identifying and addressing errors within ISO data,leading to ongoing investigations by the product team. I maintained the highest production levels within the team for the TransUnion and NY Validations POCs, fostering a collaborative environment and providing valuable insights during desk shadows. My autonomy and ability to resolve tasks independently were evident,
along with my willingness to support peers and share knowledge, as evidenced by my contributions to the Operations Specialist Dashboard development. Looking forward, I am excited to continue my development within Travelers and contribute further to its success.
Overview
12
12
years of professional experience
Work History
Operations Specialist
Travelers Insurance
4 2022 - Current
- CUSTOMER ENGAGEMENT: Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions.
- CLAIM OPERATIONAL SERVICE AND PARTNERSHIPS: Partners with claim professionals in multiple departments to assist with the timely resolution of claims, which may include: Properly documents claim files, including notes and diaries, Requests reports and records, and reviews medical bills, mail and wage statements. Prints and prepares claim documents for legal and medical reviews. Reports and assigns claims, and transitions closed files to and from off-site storage. Receives, sorts, scans, and uploads incoming mail, and processes out-going mail. Orders, receives and distributes supplies and/or equipment.
- CLAIM PAYMENTS AND EXPENSE PROCESSING: Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees. Processes and documents returned checks, voided checks and credits. Ensures timeliness and accuracy of all check processing.
- DATA AND INFORMATION MANAGEMENT: Maintains accurate records and information management, such as: Prepares, generates and reviews reports using the most effective technology. Updates data discrepancies identified in reports and systems. Uses management information data to prepare line of business or financial reports. Prepares operational reports for claim professionals and managers. Accurately documents pending and completed work activities using appropriate systems.
- FINANCIAL CONTROLS AND ASSESSMENTS: Assists with claim center financial standards, including: Performs underlying controls and effectively communicates findings. Assesses the reasonableness of data as well as identifying discrepancies, including reconciliations. Assesses the effectiveness of financial controls. Prepares data entries in accordance with established standards.
- Perform other duties as assigned.
Weekend Bar Back
Duende @ Silo City
06.2022 - 09.2023
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Replaced empty kegs and soda syrups.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Delivered food to customers at bar and tables.
- Restocked ice
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted cashiers with processing customer payments and documenting orders.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room inventory and replenished as necessary.
- Provided attentive service and proactively assessed guest needs.
- Engaged in suggestive selling and other sales techniques.
- Offered product samples, answered questions and helped customers find items.
Sales Floor Manager/Operations Manager
Tom's Pro Bike And Service
09.2019 - 04.2022
- Recruited, hired and trained team of 4 salespeople.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs
- Demonstrated product and answered questions for prospective customers.
- Created policies and procedures that insured all salespeople could navigate Lightspeed POS and Inventory systems, as well as excel inventory spread sheets.
- Assisted Sales people with ordering inventory through vendor site.
Maintenance Manager
Villas At Chestnut Ridge
06.2016 - 09.2019
- Present Professional and friendly work environment to not only facilitate day to day operation of maintenance department, but also to promote good relationships with residents to build confidence on brand with American Campus Communities.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Supervised employee performance, preventive maintenance and safety.
- Monitored safety and security compliance to maintain strict standards and protect residents,and team members from harm.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Write and execute contacts for Vendors operating on site.
- Ensuring material and tool inventory for scope of all maintenance work to be preformed was present at time required.
Bicycle Technician, Assistant Buyer, Sales
Campus Wheelworks
02.2012 - 06.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
- Guaranteed timely delivery of merchandise through consistent communication with distribution centers and vendors.
- Maintain daily operations through ordering, receiving, physical product processing.
- Created policies and procedures for receiving inventory and processing product warranties that insured all salespeople could navigate Lightspeed POS and Inventory systems.
- Assisted in maintaining real time inventory of products for shops web store.
- Facilitated back of house operations involving warehouse and inventory management.
Education
GED -
The University of The State of New York
Albany, NY 08.2001 - 2001.09
Skills
- Operational Efficiency
- Interpersonal Communication
- Time management abilities
- Problem-solving aptitude
- Reliability
- Multitasking
- Team Collaboration
- Continuous Improvement
- Professionalism
- Process Analysis
- Idea Development and Brainstorming
- Issue Research
- Excellent Communication
Software
Google Docs
Microsoft Office
Outlook
IWD
ISO
CLAIM HANDLER PLATFORM
Trans Union Search
Timeline
Weekend Bar Back
Duende @ Silo City
06.2022 - 09.2023
Sales Floor Manager/Operations Manager
Tom's Pro Bike And Service
09.2019 - 04.2022
Maintenance Manager
Villas At Chestnut Ridge
06.2016 - 09.2019
Bicycle Technician, Assistant Buyer, Sales
Campus Wheelworks
02.2012 - 06.2016
GED -
The University of The State of New York
08.2001 - 2001.09
Operations Specialist
Travelers Insurance
4 2022 - Current
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