Benjamin Barragan
West Coast Corral
Sacramento,CA
2
Languages
9
years of professional experience
Respond to customers' queries quickly and retain them. Show empathy towards customers and use customer interaction to build deep connections. Collect data from customer interactions, find customers’ pain points, and share the data with other teams. Nurture relationships through customer success and cultivate loyalty. Improve customer retention.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Work History
Assistant Manager
6 Months- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Driver
1 Year 11 Months- Provided exceptional customer service, resolving passenger inquiries and concerns promptly to ensure satisfaction.
- Adapted quickly to changing traffic conditions, optimizing routes for improved travel times and efficiency.
- Achieved safe driving records by consistently following traffic rules and regulations.
Sales Coach and Customer service
6 Years 2 Months- Developed training programs to enhance sales techniques and improve team performance.
- Mentored sales representatives, fostering skill development and boosting confidence in client interactions.
- Collaborated with leadership to align coaching initiatives with overall business objectives, driving team success.
Education
High School
Skills
Bilingual: English & Spanish (spoken and written)
Customer service excellence
Conflict resolution
Call center operations
Active listening
CRM Software (salesforce
Zendesk
or similar)
Microsoft Office suite
Team Collaboration
Customer service
Team leadership
Problem-solving
Time management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
West Coast Corral
02.2026 - CurrentRead More
Driver
Uber-Lyft
03.2024 - 02.2026Read More
Sales Coach and Customer service
Beliveo
01.2018 - 03.2024Read More
Lexington High School
High School
Read More