Summary
Overview
Work History
Education
Skills
Certification
Military Service
Timeline
Generic

Benjamin Barton

Florence,KY

Summary

Highly capable, resourceful, and detail-oriented professional seeking Quality Review Specialist position. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Collections Representative

Penn Credit Corporation
03.2023 - Current
  • Assist consumers with the resolution of past due accounts across multiple market verticals such as healthcare, utility, retail, and government
  • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
  • Counseled debtors on payment options and arranged installment agreements.
  • Handled 250 outbound and inbound calls daily with goal of collecting owed debt.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Account Resolution Representative

State Collection Service
12.2021 - 03.2023
  • Handle 250 inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
  • Utilize negotiating and customer service skills to achieve positive results
  • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Collections Specialist

Greensky
09.2017 - 12.2020
  • Informed customers of overdue accounts and effectively collected payments
  • Properly documented the discussion that occurred during the call and actions made on the account
  • Used TLO to skip trace customers
  • Used multiple collection programs to assist customers.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Reduced outstanding accounts receivables, utilizing advanced negotiation and persuasion skills.

Internship

Thomas More College
03.2016 - 05.2016
  • Inspected clarity and completeness of documents and processed medical insurance claims
  • Pre-registered students for doctor appointments
  • Answered and forwarded phone calls to appropriate individuals
  • Provided timely customer service to members, providers, billing departments and other insurance companies on the subject of claims
  • Achieved timely resolution of claim issues through effective communication with insurance carriers and healthcare providers.
  • Accessed computers to retrieve patient names, medical record numbers, treatment dates, discharge dates.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.

VA Work Study, Gateway VETS

Gateway Community and Technical College
  • Assisted veterans with application process to college
  • Updated veterans' records as needed to include photocopying, scanning, and filing
  • Contacted veterans for information requests
  • Aided with community outreach for veterans
  • Responded to phone, walk-in, electronic, and postal mail requests for information about benefits for veterans
  • Preformed audits on class schedules to make sure students were getting paid correctly.

Team Leader

US ARMY
01.2008 - 01.2012
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Conducted classes on first aid, entering and clearing rooms, land navigation, weapons, driving and maintaining military vehicles, and Army communication devices.
  • Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Education

Associate of Applied Science - Medical Information Technology

Gateway Community And Technical College
Burlington, KY
08.2016

Skills

  • Team Player
  • Data Entry
  • Debt Negotiation
  • Skip Tracing
  • Effective negotiator
  • Great phone demeanor
  • Goals and performance
  • Active listening abilities
  • Accounting skills
  • Call center experience

Certification

Electronic Health Records Specialist, 05/01/16

Military Service

Army, United States, E-4, 11/01/08, 07/01/12

Timeline

Collections Representative

Penn Credit Corporation
03.2023 - Current

Account Resolution Representative

State Collection Service
12.2021 - 03.2023

Collections Specialist

Greensky
09.2017 - 12.2020

Internship

Thomas More College
03.2016 - 05.2016

Team Leader

US ARMY
01.2008 - 01.2012

VA Work Study, Gateway VETS

Gateway Community and Technical College

Associate of Applied Science - Medical Information Technology

Gateway Community And Technical College
Benjamin Barton