Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Benjamin Benitez

Richmond,United States

Summary

Driven and analytically minded individual with strong SQL database proficiency, seeking a Quality Improvement Coordinator role to leverage data analysis skills for continuous improvement and regulatory compliance. Eager to apply problem-solving and research abilities to contribute to healthcare quality initiatives.

Overview

7
7
years of professional experience

Work History

Amazon Deliver Driver

Salute logistic llc
Chester, VA
11.2023 - Current
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.

Collector

Synergetic Communication, Inc.
Henrico, VA
04.2023 - 07.2023
  • Managed customer accounts by obtaining payment information and updating records.
  • Verified customer account balances and processed payments accordingly.
  • Maintained accurate records of all collection activities in the system database.
  • Attended training sessions offered by creditors or third-party vendors regarding new collection techniques.
  • Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
  • Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.

Store Manager

O'Reilly's Auto Parts
Chester, VA
11.2019 - 09.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Maintained accurate records of employee performance reviews.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Assistant Store Manager

O'Reilly's Auto Parts
Chester, VA
10.2016 - 11.2019
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Education

GED -

Meadowbrook High School
Chesterfield, VA
06-2011

Some College (No Degree) - Full Stack Web Development Certificate

University of Richmond
Richmond, VA

Some College (No Degree) - introduction to computer science

Harvard University
Cambridge, MA

Skills

  • JavaScript
  • HTML
  • SQL
  • MySQL
  • CSS
  • Nodejs
  • React
  • MongoDB(NoSQL)
  • API
  • Expressjs
  • C
  • Python
  • Flask

Accomplishments

  • Million Dollars in Sales(store)
  • Full Stack Developer Certification

Affiliations

  • Gamer
  • foodie
  • Love watching movies Horror!
  • Learning new things

Timeline

Amazon Deliver Driver

Salute logistic llc
11.2023 - Current

Collector

Synergetic Communication, Inc.
04.2023 - 07.2023

Store Manager

O'Reilly's Auto Parts
11.2019 - 09.2022

Assistant Store Manager

O'Reilly's Auto Parts
10.2016 - 11.2019

GED -

Meadowbrook High School

Some College (No Degree) - Full Stack Web Development Certificate

University of Richmond

Some College (No Degree) - introduction to computer science

Harvard University

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Benjamin Benitez