Benjamin Berger
Bellingham,WA
Summary
- Goal-Driven Sales and Marketing Manager. Customer-focused, passionate, easily able to connect, and results-oriented about building loyalty and long-term relationships (with customers and referral sources) through meaningful connection and superior customer service. Action orientated, consistently exceeding sales targets by collaborating, strategizing, tracking, and proactively planning through a CRM program for both calling and in-person connection with customers and referral sources. Empathetic, thoughtful, and customer focused about the needs, understanding, and education of customers through consultation and presentation. Possess a natural ability to quickly connect and communicate with customers and referral sources through a passionate and dedication for health and well-being.
Over 15 years' auto industry experience as a Salesman, Sales Manager, and Finance & Insurance Manager; along with 2+ years of Sales and Finance & Insurance Management experience in the RV business. A proven track record of excellence in exceeding Sales and Finance Department goals and objectives, networking, cultivating, building, and maintaining new and previous relationships with customers and Insurance Companies, and Lenders while analyzing, identifying, and consulting customers on purchases, loans and products that best meet their needs. Out-going and personable, possess excellent personal and group communication ability in collaboration, consultation, and negotiation.
As a Registered Respiratory Therapist Practitioner, worked 5 years at St Joseph's Hospital in multiple Unit settings: from Acute Care, Oncology, Emergency, and long term care with empathetic precise patient care. Certified in Advanced Cardiac Life Support, Pediatric LS, and Neonatal LS. Including 2 years at Vencor Extended Care Facility. Completed 2 years Practicum at UW Med Center as a Student
Overview
29
29
years of professional experience
Work History
Director of Sales and Marketing
The Bellingham at Orchard Memory Care
Bellingham, WA
11.2023 - 10.2024
- Developed and implemented sales and marketing plans to maximize profitability.
- Generated leads through networking, follow up, email campaigns.
- Planned promotional events such as trade shows, conferences, webinars.
- Maintained accurate records of all sales activities using CRM software.
- Negotiated contracts with customers while protecting company interests.
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
- Worked closely with clients to identify needs and challenges and provided solutions-oriented campaign themes.
- Conducted market research and reported on competitors.
Outside Sales Manager
North Cascade Exteriors
Bothell , WA
08.2021 - Current
- Customer focused: excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and cultivated relationships with new and existing customers and referral sources as result of regular contact and dedicated follow-up.
- Empathetic, thoughtful, and compassionate: listened to customer needs to identify,teach, and recommend best products and services.
- Action-oriented analyzing reports and data to identify referral targets
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Collaborative with management team to develop and execute strategies to achieve sales, customer satisfaction, and profitability goals.
- Kept personal relationships with clients through frequent visits.
- Demonstrated products to potential customers and answered questions to close sales.
- Educated customers on product features and technical details to highlight benefits.
- Organized sale calls with customers and vendors.
- Negotiated prices and set up contracts to finalize sales agreements.
- Generated sales by prospecting, negotiating contracts and closing.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
Finance and Sales Manager
Honda of Bellingham, Honda of Marysville
Bellingham, WA
08.2019 - 08.2021
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Tracked monthly sales to generate reports for business development planning.
- Maintained professional network of potential clients and business opportunities.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Prospected for new business using databases and other strategies to generate sales.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Contacted current and potential clients to promote products and services.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Prepared presentations, proposals and sales contracts for existing and potential accounts.
Sales, Sales and Finance Management
Titus-Will Ford
Tacoma, WA
01.2000 - 08.2019
- Maintained professional network of potential clients and business opportunities.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Educated customers on product features and technical details to highlight benefits.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Managed, hired and trained 10 high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.
- Hired and trained new staff on excellent field salesmanship.
- Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Invented marketing strategies based on field research and presented to general managers.
Registered Respiratory Therapist
St Joseph's Hospital
Bellingham, Wa
06.1995 - 01.2000
- Interacted with patients, family members and physicians to coordinate and inform regarding patient care.
- Evaluated patients with deficiencies and abnormalities within cardiopulmonary system and made medical decisions based on assessments.
- Identified need for medical intervention by determining patient safety risks.
- Conducted therapeutic and diagnostic procedures with use of Medical treatment methods and Respiratory equipment.
- Performed services on-site, at outpatient clinics and in patient homes.
- Administered medication and ventilatory support, including maintenance and management of life support systems.
- Evaluated accuracy and compliance of all documentation and reports.
- Communicated extensively with doctors and patients to provide assistance, support and instructions.
- Built strong network of outside referral sources within community.
- Interacted with patients, family members and physicians to coordinate patient care.
- Actively participated in daily physician and patient rounds to maintain continuum of care.
- Collected, analyzed and interpreted arterial blood gas.
- Participated in adult and newborn resuscitation and applied emergency interventions to restore respiratory functions.
- Educated patients on treatment options, medication administration, therapy self-management and care plans.
- Assisted physicians with intubations, ventilator management and bronchoscopies.
- Consulted and counseled patients and caregivers.
Education
High School Diploma -
Ferndale High School
1988
Associate of Science - Respiratory Therapy
Highline College
1994
transferred - GUR
Washington State University
Skills
Natural and instinctive ability to connect in Sales and relationship building; possess exceptional listening, problem solving, and communication skills in Customer and Account Management Expert analyzing, identifying, and consulting abilities in Client presentations Persuasive and result driven, am able to quickly connect with customers and fellow employees Have increased, grown, expanded, and built book of business relationships with new, previous, lost, and declining customer accounts Have demonstrated an exceptional ability to negotiate, "close" deals in any setting, and in any Sales Account, Vendor Account , and Finance Management position in which served
- Customer Relations
- Referral Network Development
- Product Education
- Active Listening and Learning
- Generating Leads
- Opening and Closing Procedures
- Collaborative Team Member
- Effective Customer Upselling
- Processing and Presenting Payments/Financing
- Critical Thinking
- People Skills
- Verbal and Written Communication
- Friendly, Positive Attitude
- Problem-Solving
- Reliable & Trustworthy
- Active Listening
- Relationship Building
- Team Management
- Supervision & Leadership
- Conflict Resolution
- Problem Resolution
- Rapport and Relationship Building
- Sales Tracking
- Advertising Campaigns
- Customer Complaint Resolution
- Decision Making
- Sales Projections
- Inside and Outside Sales
- On-Site Product Demonstrations
Timeline
Director of Sales and Marketing
The Bellingham at Orchard Memory Care
11.2023 - 10.2024
Outside Sales Manager
North Cascade Exteriors
08.2021 - Current
Finance and Sales Manager
Honda of Bellingham, Honda of Marysville
08.2019 - 08.2021
Sales, Sales and Finance Management
Titus-Will Ford
01.2000 - 08.2019
Registered Respiratory Therapist
St Joseph's Hospital
06.1995 - 01.2000
High School Diploma -
Ferndale High School
Associate of Science - Respiratory Therapy
Highline College
transferred - GUR
Washington State University
Similar Profiles
Rebeka DelatojRebeka Delatoj
Caregiver at Orchard Pointe Surprise Memory CareCaregiver at Orchard Pointe Surprise Memory Care
Terri NeumannTerri Neumann
Concierge at The Bellingham at OrchardConcierge at The Bellingham at Orchard
Lucas GilbertLucas Gilbert
Caregiver at The Bellingham at Orchard (Frontier Management)Caregiver at The Bellingham at Orchard (Frontier Management)
Nadia ShkuratNadia Shkurat
Full-Charge Bookkeeper at Prestige Care (Forest Grove Rehabilitation & Care Center)Full-Charge Bookkeeper at Prestige Care (Forest Grove Rehabilitation & Care Center)
Anthony RichAnthony Rich
IT Intern at Family Care NetworkIT Intern at Family Care Network