BENJAMIN BIRD
Springfield,MO
Summary
Responsible and friendly able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Life Insurance Sales Representative
Symmetry Solutions
07.2025 - Current
- Developed tailored life insurance solutions to meet diverse client needs.
- Conducted comprehensive needs assessments to identify optimal policy options for clients.
- Established and maintained lasting relationships with clients through effective communication.
- Trained and mentored junior sales representatives on product knowledge and sales techniques.
- Analyzed market trends to adjust sales strategies and maximize client outreach effectiveness.
- Collaborated with underwriting teams to ensure accurate policy issuance and risk assessment.
- Implemented customer feedback mechanisms to enhance service delivery and satisfaction levels.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
Orkin Termite Technician
Orkin Pest & Termite Control
04.2025 - Current
- Conducted comprehensive inspections to identify termite infestations and assess damage.
- Implemented effective treatment plans utilizing industry-standard pesticides and techniques.
- Educated clients on prevention strategies to minimize future infestations.
- Mentored junior technicians in proper safety protocols and equipment handling.
- Collaborated with team members to address complex infestation cases effectively.
- Enhanced operational efficiency by streamlining pest control processes and workflows.
- Maintained accurate records of treatments, inspections, and client interactions for compliance purposes.
Overnight Team Lead
Walmart
03.2018 - Current
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Recommended optimal merchandise based on customer needs and desires.
- Recommended merchandise to customers based on needs and preferences.
- Drove sales of by applying proactive nature, knowledge of customer preferences and active listening skills.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stayed up to date on store promotions, payment policies and security practices.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
JP Morgan, Chase TripAdvisor Three
JP Morgan, Chase
07.2022 - 04.2024
- Developed comprehensive travel itineraries tailored to client preferences and budget constraints.
- Collaborated with tourism stakeholders to enhance service offerings and improve customer satisfaction.
- Analyzed customer feedback to refine recommendations and optimize travel experiences.
- Mentored junior team members in effective communication and problem-solving strategies.
- Led initiatives to streamline booking processes, increasing efficiency in trip planning operations.
- Conducted market research to identify emerging trends and potential opportunities for growth.
- Fostered relationships with local vendors to secure competitive rates and exclusive deals for clients.
- Conducted extensive research on various destinations to deliver accurate information to potential visitors.
- Developed a strong understanding of target markets by analyzing travel trends and consumer preferences, tailoring content accordingly.
Parts Sales Manager
Robertson Implement
06.2012 - 06.2018
- Monitored performance targets and sales metrics of sales team to monitor productivity.
- Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.
- Executed product expertise and department process improvements to meet organizational goals.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enhanced sales by implementing merchandising and promotional improvements.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Managed employee schedules and daily assignments.
- Received, examined and resolved returned parts.
- Improved sales and inventory management by effectively controlling daily parts program activities through daily task and training.
Education
Some College (No Degree) - Aviation
Iowa Western Community College
Council Bluffs, IASkills
- Decision-making
- Time management
- Flexible
- Communication
- Training & Development
- Team building
- Active listening
- Team management
- People skills
- Work ethic
- Leadership
- Problem resolution
Certification
Life insurance license for the state of Missouri
Timeline
Life Insurance Sales Representative
Symmetry Solutions
07.2025 - Current
Orkin Termite Technician
Orkin Pest & Termite Control
04.2025 - Current
JP Morgan, Chase TripAdvisor Three
JP Morgan, Chase
07.2022 - 04.2024
Overnight Team Lead
Walmart
03.2018 - Current
Parts Sales Manager
Robertson Implement
06.2012 - 06.2018
Some College (No Degree) - Aviation
Iowa Western Community College