Benjamin Bocholis
High Point,NC
Summary
I first started at Fortuna as a warehouse associate. Over the years I advanced to a delivery driver position and then on to delivery specialist. I was in charge of organizing delivery routes and inventory management for a fast growing company. My attention to detail and ability to think on the fly led to much growth for the company.
Overview
11
11
years of professional experience
Work History
Delivery Specialist
Fortuna Enterprises
10.2013 - 04.2024
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Assisted in warehouse operations for streamlined loading and unloading processes, increasing productivity levels.
- Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
- Followed company policies and procedures during shift.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Education
Communications
Appalachian State University
Boone, NCSkills
- Strong organizational skills
- Delivery schedules
- Effective Communication
- Multitasking
- Valid Driver's License
- Warehouse Operations
- Order picking and processing
- Forklift Operation
- Logistics knowledge
Timeline
Delivery Specialist
Fortuna Enterprises
10.2013 - 04.2024
Communications
Appalachian State University
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