Benjamin Borenstein
Columbus,OH
Summary
Strategic and innovative professional demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. I offer a great ability at building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. I bring a dynamic approach to driving success. Eager to contribute my unique blend of experience and leadership to elevate my team to new heights.
Overview
7
7
years of professional experience
Work History
Clinic Assistant
Nationwide Children's Hospital
Columbus, OH
08.2023 - Current
- Provided customer service support by responding quickly to questions or complaints from patients or family members.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Ordered supplies from vendors when necessary and tracked inventory levels.
Ambulatory Patient Assistant
Nationwide Children's Hospital
Columbus, OH
06.2022 - 08.2023
- Worked effectively with staff from all departments to coordinate resolutions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Ambulatory Patient Access Representative
Nationwide Children's Hospital
Columbus, OH
11.2021 - 06.2022
- Greeted patients and visitors in a courteous and professional manner.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Actively participated in team meetings and training sessions.
Department Manager With Keys
Cost Plus World Market
Charleston, SC
08.2018 - 07.2020
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections
- Mentored newly hired sales associates in upselling techniques and product knowledge to improve sales expertise
- Enhanced sales by implementing merchandising and promotional improvements
- Taught staff how to handle difficult situations with calm and professionalism
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Front End Supervisor
Rule (3)
Pickerington, OH
06.2017 - 05.2018
- Resolved customer problems by investigating issues, answering questions and building rapport
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Education
Real Estate License -
Real Estate School of Charleston
Charleston, SC03.2021
High School Diploma -
St. Johns High School
Charleston, SC06.2019
Skills
- Problem resolution
- Customer service oriented
- Leadership development
- Planning and coordination
- Operational Budgeting
- Retail Inventory Management
- Store Merchandising
- Team Development
Timeline
Clinic Assistant
Nationwide Children's Hospital
08.2023 - Current
Ambulatory Patient Assistant
Nationwide Children's Hospital
06.2022 - 08.2023
Ambulatory Patient Access Representative
Nationwide Children's Hospital
11.2021 - 06.2022
Department Manager With Keys
Cost Plus World Market
08.2018 - 07.2020
Front End Supervisor
Rule (3)
06.2017 - 05.2018
Real Estate License -
Real Estate School of Charleston
High School Diploma -
St. Johns High School
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