Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Bouwens

Grand Rapids,MI

Summary

  • Dynamic Sales Support Specialist with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
  • Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
  • Competent Accounts Receivable Specialist bringing with experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.

Overview

13
13
years of professional experience

Work History

Sales Support Specialist

Fluresh
02.2022 - Current
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
  • Prepared and emailed invoices to customers, processed payments, and documented account updates.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Expedited contract negotiation processes by reviewing, editing, and preparing critical documents for management approval.
  • Boosted sales performance by providing timely and efficient support to the sales team.
  • Documented customer complaints and completed corrective action requests.
  • Prepared and presented sales reports and customer profiles to upper management.
  • Maintained healthy business relationships through proactive communication with clients regarding outstanding balances and payment terms.
  • Collaborated with sales teams to resolve billing discrepancies, ensuring prompt payment from customers.
  • Increased department efficiency by developing comprehensive aging reports for management review.
  • Strengthened cash flow forecasting accuracy through meticulous tracking of invoicing schedules and expected collections dates.

MPP Collateral Specialist

Northpointe Bank
04.2021 - Current
  • Monitored pipelines to track and log status of loans.
  • Identified issues, analyzed information and provided solutions to problems.
  • Compiled closing packages for drafting and presentation accuracy.
  • Used Microsoft Excel and other software tools to create documents and other communications.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Received and processed stock into inventory management system.
  • Handles over 50 emails per day to address customer inquiries and concerns

Plumber's Apprentice

Godwin Plumbing
04.2016 - 04.2021
  • Provided emergency services to install and repair toilets, water heaters, appliances and showers.
  • Inspected sewers and piping systems to assess quality and condition.
  • Assisted with repairs to steam, drainage, gas, and sewer lines.
  • Filled pipe systems with water and air to determine location of leaks.
  • Cut openings in structures to accommodate pipes and pipe fittings.
  • Prepared detailed records of all project tasks from start to finish.
  • Complied with all state plumbing codes throughout duration of each project.

Warehouse Worker

Notions Marketing
09.2013 - 04.2016
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Moved pallets of merchandise using electric forklifts and electric pallets.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.

Sandwich Artist

Subway
08.2011 - 09.2013
  • Communicated menu item information and offered suggestions to promote featured products.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Efficiently prepared sandwiches and other menu items for guests.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Executed sandwich artistry duties with very low occurrence of errors.

Education

GED -

Godwin Heights Senior High School
Grand Rapids, MI
05.2008

Skills

  • Sales Support
  • Evaluating Open Accounts
  • Sales Contracts
  • Aging Reports Analysis
  • Invoice Preparation
  • Troubleshooting
  • Forklift Operation
  • Order Picking and Processing
  • Process Optimization
  • Order fulfillment
  • Teamwork and Collaboration
  • Computer Skills
  • Dependable and Responsible
  • Data Management
  • Excellent Communication

Timeline

Sales Support Specialist

Fluresh
02.2022 - Current

MPP Collateral Specialist

Northpointe Bank
04.2021 - Current

Plumber's Apprentice

Godwin Plumbing
04.2016 - 04.2021

Warehouse Worker

Notions Marketing
09.2013 - 04.2016

Sandwich Artist

Subway
08.2011 - 09.2013

GED -

Godwin Heights Senior High School

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Benjamin Bouwens