Benjamin Bowman
Lochbuie,United States
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Sr Manager Pro Relations
Home Advisor/ Angi
2013.02 - Current
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Provided strong leadership to enhance team productivity and morale.
- Developed and executed successful training program for managers, equipping them with essential leadership skills.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Mentored Managers for skill development and career progression within the organization.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Sales Representative/ Co-Owner
Auto Magic Of The Rockies
2009.09 - 2013.02
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Prepare sales slips or sales contracts
- Maintain records related to sales
- Place special orders or call other stores to find desired items
- Inventory stock and requisition new stock
- Exchange merchandise for customers and accept returns
- Estimate cost of repair or alteration of merchandise
- Budge customer accounts
- Deliver product to accounts.
- Increased market value and sold company
Assistant Manager
IHOP Restaurant
2006.05 - 2009.09
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Order and purchase equipment and supplies
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable
- Greet guests, escort them to their seats, and present them with menus and wine lists
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
Education
High School Diploma -
Brighton High School
Brighton, Colorado05.2004
Skills
- Operations Management
- Strategic Planning
- Cross-Functional Teamwork
- Servant Leadership
- Complex Problem-Solving
- Task Delegation
- Goal Setting
- Workflow Optimization
- Process Improvement
- Time Management
- Service Leader Award
Timeline
Sr Manager Pro Relations
Home Advisor/ Angi
2013.02 - Current
Sales Representative/ Co-Owner
Auto Magic Of The Rockies
2009.09 - 2013.02
Assistant Manager
IHOP Restaurant
2006.05 - 2009.09
High School Diploma -
Brighton High School
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