Benjamin Brackley
New York,NY
Summary
Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Host/Maitre D'
Eataly Flatiron District
New York, NY
06.2025 - Current
- Greet guests upon arrival.
- Be the first and last person the guest sees in the hospitality experience.
- Assigned table reservations based on guest preferences to enhance dining experience.
- Manage large influx of walk-ins and reservations.
- Coordinated waitlists and communicated accurate wait times to manage guest expectations.
- Answered calls and confirmed reservations for restaurant and marketplace guests.
- Work with guests on private events and with VIPs.
- Assigned waitstaff to specific sections to optimize service flow.
- Supported servers and managers by addressing guest requests and facilitating service recovery.
- Well knowledge of the menu changes and all ingredients used.
- Work with managers on running of the service hours.
- Maintained polished host stand and organized reservation materials.
Maitre'd/Office Assistant
The Milling Room
New York, NY
02.2025 - 06.2025
- Greet guests upon arrival.
- Be the first and last person the guest sees in the hospitality experience.
- Managed Host team and coordinated seating pace to ensure smooth service.
- Assign all table reservations to tables
- Assign all waitstaff to sections
- Work with guests on private events and with VIPs.
- Cultivated relationships with hotels and concierges to improve guest services.
- Work with managers on running of the service hours.
- Assisted Office Manager and General Manager with daily operations, including meeting setup, phone management, package receipt, and delivery direction.
Host
La Grande Boucherie
New York, NY
04.2024 - 12.2024
- Be the first and last person all guests see at the establishment.
- Be the first with guests in the hospitality experience.
- Assist in guests finding their parties and tables.
- Collaborated with hosts, servers, and managers to improve guest service experience. with other Hosts, servers and Managers.
- Resolved issues and organized workflow to maintain service pace.
- Maintain an organized workspace.
- Maintained a prioritized task list for efficient workflow.
- Ensured menus were printed and updated for accurate guest information.
- Ensure all other workstations are prepped and ready for service.
Assistant Cruise Director/ Entertainment Cast
Oceania Cruises, Creative Studios by Norwegian Cruise line Holdings
Tampa, FL
07.2023 - 03.2024
- Assisted Cruise Director with office tasks and created engaging experiences for patrons.
- Provided exceptional customer service to enhance patron experiences.
- Resolved patron issues effectively to ensure positive experiences.
- Hosted sporting and meetup events onboard the ship.
- Create and set up events to host up to five hundred people.
- Worked exclusively one-on-one with the patrons.
- Executed individual projects and led teams on collaborative initiatives.
- Maintain all safety measures and keep entire department of new and current safety procedures.
- Be the disciplinarian of the department and help resolve issues that come up within the department
Lead Host/ Maitre'd/Office Assistant
The Milling Room
New York, NY
11.2021 - 06.2023
- Greet guests upon arrival.
- Be the first and last person the guest sees in the hospitality experience.
- Assign all table reservations to tables
- Assign all waitstaff to sections
- Conducted outreach to multiple hotels and concierges to establish partnerships.
- Managed host team and optimized seating arrangements to maximize service efficiency.
- Resolved issues promptly to maintain workflow.
- Well knowledgeable of the menu changes and all ingredients used.
- Coordinated private events and VIP services to enhance guest satisfaction.
- Assist Office Manager and General Manager with daily tasks such as setting up meetings, answering phones, receiving packages, directing deliveries.
Guest Relations Representative
Target
New York, NY
03.2021 - 11.2021
- Prioritized customer service by addressing inquiries and resolving issues promptly.
- Demonstrated efficiency in problem-solving by quickly identifying and resolving guest issues.
- Assisted guests with returns, ensuring satisfaction and adherence to company policies.
- Resolved customer issues directly on the sales floor, ensuring timely assistance. and help guests reach their intended outcome.
- Problem solve on the floor and help guests reach their intended outcome.
- Collaborated with team members to achieve common goals and improve workplace efficiency. and train new hires.
- Work with others and train new hires.
- Keep and maintain an organized work space with constant deliveries and outgoing packages.
Returner/ Problem Solver
Amazon
Ashland, VA
07.2020 - 03.2021
- Processed and moved returned packages to ensure timely reallocation or disposal.
- Identified solutions to challenges faced by coworkers in processing items. on items that coworkers need more time on determining where they need to be processed.
- Determine if a package is able to be resold or if it needs to be trashed/ reprocessed.
- Achieved daily processing quota set by management.
- Resolved processing queries from coworkers, providing guidance on item categorization.
Ship Ambassador/ Host/ Entertainment Cast
Oceania Cruises, Creative Studios by Norwegian Cruise line Holdings
Tampa, FL
03.2019 - 11.2019
- Prioritized customer service to enhance patron satisfaction.
- Perform/ rehearse shows that have been predetermined in order by the Cruise Director.
- Engaged in personalized interactions with patrons to address their individual needs.
- Resolved issues for patrons by identifying their concerns and providing solutions.
- Executed physically demanding tasks while maintaining service quality.
- Worked long hours on feet with lots of movement and heavy lifting.
Road Manager
Virginia Repertory Theater
Richmond, VA
08.2016 - 06.2018
- In charge of making schedules and assigning small jobs to cast and crew.
- Engaged in face-to-face interactions with clients to represent company interests and strengthen relationships.
- Traveled the country with the cast.
- Continuous face-to-face interactions with clients and representing the company.
- Compiled weekly performance reports to inform managers and home offices of issues and significant updates.
- Managed road budget for team travel expenses, ensuring efficient allocation of funds for gas and tolls.
- Enforced discipline among cast members to maintain professionalism on set.
Education
Bachelor of Arts and Science - Musical Theatre
Christopher Newport University
Newport News, VA 08.2012 - 05.2016
Atlee High School
Mechanicsville, VASkills
- Benjamin is a person who is a team player When it comes to working in a group, Benjamin wants to help out anyway that he can He works well with others and is a fast learner when the job calls for him to learn a new set of skills Mr Brackley has a lot of experience working one-on-one with clients and helping represent a company Benjamin is an expert in the Hospitality experience and exceeds well in keeping the client/guest's needs first and keeps a professional atmosphere Benjamin is someone who always has a smile on his face and makes sure that the customer always comes first Mr Brackley's background has allowed him to have a diverse understanding of needs from different companies and their policies Benjamin Brackley would be a great addition to any team
- Reservation management
- Seating coordination
- Waitlist management
- Event coordination
- VIP event coordination
- Customer service
- Guest relations
- Front desk operations
- Problem solving
- Clear communication
- Attention to detail
- Professional demeanor
- Multitasking proficiency
- Telephone reception
- Adaptable to change
- Team player mentality
- Event planning assistance
- POS software
- Professional appearance
- Customer engagement
- Workflow optimization
- Task prioritization
- Detail-oriented
- Verbal and written communication
- First aid training
- Front of house organization
- Hospitality and accommodation
- Positive and professional
- Service prioritization
- Complaint handling
Timeline
Host/Maitre D'
Eataly Flatiron District
06.2025 - Current
Maitre'd/Office Assistant
The Milling Room
02.2025 - 06.2025
Host
La Grande Boucherie
04.2024 - 12.2024
Assistant Cruise Director/ Entertainment Cast
Oceania Cruises, Creative Studios by Norwegian Cruise line Holdings
07.2023 - 03.2024
Lead Host/ Maitre'd/Office Assistant
The Milling Room
11.2021 - 06.2023
Guest Relations Representative
Target
03.2021 - 11.2021
Returner/ Problem Solver
Amazon
07.2020 - 03.2021
Ship Ambassador/ Host/ Entertainment Cast
Oceania Cruises, Creative Studios by Norwegian Cruise line Holdings
03.2019 - 11.2019
Road Manager
Virginia Repertory Theater
08.2016 - 06.2018
Bachelor of Arts and Science - Musical Theatre
Christopher Newport University
08.2012 - 05.2016
Atlee High School