Benjamin Brewer

• Oversee growth initiatives, roadmap education, QBRs, long-term client retention (renewals), and client satisfaction
• Current book of business total value equals $17MM
• Achieved 95% Retention rate on renewals in 2023
• Generated $550,000 in Seasonal Growth Revenue
• Generated $1.5MM in Expansion Annual Recurring Revenue
• Collaborate and address business concerns and initiatives across complex teams ranging from Technical, Developers, Engineers, Operations, Finance and C-Level Executives daily
• Created and implemented Renewal, Upsell, and Add-on processes within Customer Success team increasing team insights and efficiencies
• Conduct regular business reviews through web/virtual presentations and face to face assessing customer satisfaction, identify areas of improvement, and growth
• Proficient utilizing multiple CRM/CS tools (Salesforce, Slack, Jira, Office365 Suite, ChurnZero, Zendesk, Salesloft)

• Oversee growth initiatives and long-term client retention for top 30 strategic client accounts
• Exceeded YoY goals of revenue, churn reduction, and retention
• Generated additional $5.5MM in Annual Contract Value (ACV)
• Top focus industries: Financial, BPOs/Call Centers, Healthcare, Education, Law Firms
• Achieved average goal attainment of 148% quarter over quarter

• Responsible for developing and maintaining enterprise partner relationships and generate net new business
• Generated $10.5MM in Annual Contract Value (ACV) from 14 net new logos
• Strategically built premier partner channels into VMware, IBM, and Rackspace
• Created new channels in United States and with international prospects/partners; has led to increased revenue and new business revenue sources
• Successfully won deals in NA, Asia-Pacific, EMEA and LATAM

Strategic hunter with drive to increase revenue by prospecting, planning and to lead interactions throughout sales cycle

• Manage Account base of current Cloud clients, always hunting for upsell opportunities and deeper partner relations
• 2019: 109% goal attainment
• 2020: 115% goal attainment
• Aptly able to manage and negotiate contracts with SMB (1-250 EMP), Commercial (251-5000 EMP) and Enterprise (5001+ EMP) level prospects
• Working with all levels of business: System Admins, System Engineers, IT Manager, IT Directors, CTO,CIO, CFO, COO, and CEO
• Constantly taking-on self-paced trainings and learning about new market solutions, industry trends and general IT education surround cloud computing, cloud communication and cyber-security.

• Manage 300+ SaaS based Channel, MSP & VAR partners monthly; hunt, prospect, strategize growth, cross-sell new solutions and field Net New Logo demonstrations
• 44% Close Won Rate on all Net-New business and Cross-Sell/Upsell
• Analyzed market trends to identify opportunities for growth, implementing targeted marketing campaigns to capitalize on these opportunities
• Prepared sales presentations for clients showing success and credibility of products

• Initiate complex technology solutions and conversations with Enterprise level businesses (Small and Medium businesses) around Voice communications, Data Networking, Managed Hosting, IP and equipment
• Strategize, implement and evaluate processes throughout client relationship management and new client development life cycles
• Continuous growth and development within division by holding weekly education seminars and bringing in product and service specialists to encourage further growth for every team member.

• Integrated sales process and pipeline strategy to cross-sell extensive banking portfolios with Commercial Banking Relationship Managers, Insurance Brokerage Group and Small Business Insurance Groups to earn Commercial Company’s Insurance policies
• Designed and implemented educational and training seminars over course of months and relevant material as industry changed
• Increased insurance portfolio penetration from 1 Client/portfolio with Wells Fargo Insurance Services as their Broker to 5 Clients/portfolio with WFIS as their Broker in just 3 years
• Achieved sales to be in top 3% throughout nation within Business Development Consultant group (50 Business Development Consultants).

• Continuously monitored branch performance against key performance indicators, taking actions as needed to ensure objectives were met or exceeded.
• Drove cross-selling efforts by collaborating with various departments within organization to maximize revenues from existing clients.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.