Benjamin Brock
Oklahoma City,OK
Summary
Detail-oriented professional with a strong background in customer service and HIPAA compliance. Proven ability to coordinate client appointments and facilitate understanding of treatment protocols, ensuring effective health management and compliance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sleep Technician and Customer Service
Madison Medical
Oklahoma City, OK
12.2019 - 03.2026
- Develop and implement individulized treatment plans based on patient assessments.
- Coordinate patient appointments to optimize daily workflow and enhance service delivery.
- Manage inventory by ensuring all necessary equipment and machine supplies were available and maintained within compliance standards.
- Educated patients on sleep hygiene practices to improve health outcomes and achieve assessment goals.
- Facilitate patient understanding of treatment protocols to promote health management and ensure proper operating compliance.
Restaurant Management
S & B Burger Joint and Sunnyside Diner
Oklahoma City, OK
08.2010 - 01.2020
- Consistently meet or exceed performance metrics, demonstrating dedication and exceptional work ethic.
- Help manage inventory control by monitoring food and beverage stock and reporting discrepancies to maintain budget standards.
- Ensure food safety compliance standards are followed throughout the restaurant.
- Support management with budget preparation and financial reporting processes.
- Collaborate with management team to develop and execute strategies for improving overall guest satisfaction.
Education
Business
Southwestern Oklahoma State University
Weatherford, OKSkills
- CPAP/BIPAP therapy administration
- HIPAA compliance
- Customer Service/Compliance
- Interdisciplinary collaboration
Certification
- NCPCT - Patient Care Technician
Timeline
Sleep Technician and Customer Service
Madison Medical
12.2019 - 03.2026
Restaurant Management
S & B Burger Joint and Sunnyside Diner
08.2010 - 01.2020
Business
Southwestern Oklahoma State University