Benjamin Brooks
Richmond,TX
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Never lack energy, and am always excited to acquire new talents. Have a successful track record of leading and managing teams in a range of environments.
I thrive in high-pressure and fast-paced situations, striving for positive results by applying goal setting and team supervision abilities. Further, I possess expertise in sales and acumen for maximizing performance and inspiring colleagues. I am able to visualize success and identify unconventional yet highly effective strategies for achieving it.
I have skillfully balanced organizational objectives and productive relationships, strategizing and recommending ways in which to achieve and maintain a competitive business edge. Management and team-building talents have supported professional growth.
In 2023, I moved from Germany to the United States, fulfilling a longstanding goal and bringing with me German qualities such as diligence, work ethic, and attention to detail.
Overview
20
20
years of professional experience
Work History
Sales Director
ALMARON GMBH
09.2014 - 12.2022
- Supervision and control of B2B sales department with regard to processes and quality
- Built and oversaw team of more than 40 sales professionals
- Coordinated strategic structuring of sales team that has outperformed every annual forecast since 2015, including during pandemic years from 2020 to 2022, by at least 30%
- Implementation and optimization of organizational procedures (SOP)
- Exceeded sales goals through effective time management and resource allocations.
- Setting individual monthly team and individual KPI's
- Ensuring sales professionals reach monthly KPI's
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Management of duty and holiday plans
- First point of contact in event of any type of issue
- Management and motivation of staff
- Analysis of sales team competency levels and create action plan to improve deficiencies
- Implementation of new CRM system
- CRM monitoring to ensure sales professionals work efficiently
- Replaced underperforming sales representatives with A+ sales professionals
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
- Boosted profits through effective supervision of entire sales department.
- Solved complex problems to increase sales effectiveness and streamline business direction.
- Hired, trained and built high-performing team of sales representatives.
- Implementation of E-Learning and Online Video Training Database
Sales Manager
CDS GMBH
10.2010 - 08.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Exceeded annual sales objective by at least 85% each year.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Responsible for sales revenue and margin performance for Germany, Austria and Switzerland
- Contacting potential B2B prospects and follow-up of contact requests
- Company and product presentation to potential prospects
- Closing potential prospects
- Preparing and negotiating offers
- Achieving sales and growth goals
- Generating new leads
- Generating referrals from existing clients
- Up & cross-selling to existing clients,
Head of Training and Development
SE Telefonmarketing OHG
01.2003 - 07.2010
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Directed field training to enhance participants' skills.
- Managed new employee orientation training process for more than approximately 15 employees each month.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Quality analysis of training
- Structuring of trainer planning (3 trainers)
- Implementation of new training systems
- Optimization of training system
- Analysis of needs
- Development of trainers and their respective skills
- Creation of training concepts
- Determination of training needs for new customers
- Creation of training concepts regarding databases
- Contact person for all training related inquiries for CEO, upper management, team leaders and trainees
Education
Associate of Arts - Trainer & Executive Training
COM Akademie
Mainz, Germany11.2012
Bachelor of Arts - Business Marketing
IHK
Mainz, Germany06.2010
Skills
- Strategic Alliances
- Market Penetration
- Operations
- Presentations and Public Speaking
- Business Development
- Sales Expertise
- Sales Strategies
- Key Performance Indicator Tracking
- Staff Management
- Goals and Performance
- Performance Monitoring
- Marketing Strategies
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Director
ALMARON GMBH
09.2014 - 12.2022
Sales Manager
CDS GMBH
10.2010 - 08.2014
Head of Training and Development
SE Telefonmarketing OHG
01.2003 - 07.2010
Associate of Arts - Trainer & Executive Training
COM Akademie
Bachelor of Arts - Business Marketing
IHK
Similar Profiles
Nina BrunnerNina Brunner
Senior Manager Sales Excellence at Keenfinity GmbH (ex Bosch Sicherheitstechnik GmbH)Senior Manager Sales Excellence at Keenfinity GmbH (ex Bosch Sicherheitstechnik GmbH)
RESHMA RAJANNARESHMA RAJANNA
Software Test Manager at K-tronik GmbH(Client -Sky Deutschland Gmbh)Software Test Manager at K-tronik GmbH(Client -Sky Deutschland Gmbh)
Maité RutherMaité Ruther
Managerin und Aussendienstmitarbeiterin at ApiTech Deutschland GmbH und Just Queen GmbHManagerin und Aussendienstmitarbeiterin at ApiTech Deutschland GmbH und Just Queen GmbH
Lindsey CaudilloLindsey Caudillo
MA-NCT at Next Level Urgent CareMA-NCT at Next Level Urgent Care
Mohsin CharaniaMohsin Charania
Regional IT Director - Americas at Vibrantz TechnologiesRegional IT Director - Americas at Vibrantz Technologies