BENJAMIN BROOKS
West Monroe
Summary
Results-oriented professional with extensive experience at UPS, specializing in quality control and team leadership. Proven ability to implement continuous improvement strategies that enhance operational efficiency and elevate customer satisfaction. Expertise in training teams to achieve productivity targets while adhering to safety standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Part-Time Packaging Supervisor
United Parcel Service, UPS
12.2021 - Current
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Interacted with inspection department to address and resolve packaging issues.
- Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
- Completed processing activities to conform with laws, safety standards, and product hygiene standards.
- Managed job performance of warehouse personnel to encourage steady and productive workflow.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Kept up-to-date with industry trends, incorporating new techniques and materials into the packaging process while remaining compliant with relevant regulations.
- Facilitated communication between departments, promoting teamwork in order to achieve seamless coordination during product launches or other large-scale projects involving packaged goods.
- Supervised activities of manual packagers and automatic packaging lines.
- Increased customer satisfaction by addressing complaints promptly and implementing necessary corrective actions in the packaging process.
- Trained new employees on company protocols, safety procedures, and equipment operation, increasing overall team productivity.
- Kept team in line with productivity targets and safety standards.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Supervised ongoing daily production phases.
Middle School Teacher
Ouachita Parish School Board
08.2007 - 12.2021
- Maintained organized, clean, and safe classroom environment for students and visitors.
- Delivered personalized attention to students while ensuring overall group engagement.
- Utilized diverse technology platforms to facilitate effective virtual learning during remote instruction.
- Completed in-service and additional training to support ongoing professional development.
- Utilized various technology platforms to enhance virtual learning experiences during remote instruction periods, ensuring continued academic progress despite challenging circumstances.
- Assigned daily lesson plans designed to motivate students and allow for creativity.
- Established clear expectations for behavior and academic performance, resulting in increased accountability among students.
Education
Bachelor of Science - Middle School Education
Louisiana Tech University
Ruston, LA11-2007
Skills
- Quality control and compliance
- Product inspection and safety
- Continuous improvement strategies
- Team leadership and coaching
- Warehouse operations and safety
- Collaboration and teamwork
- Customer service excellence
- Problem-solving techniques
Accomplishments
- Supervised team of 6 staff members.
Certification
- Acceptance Auditor Training for Hazmat's- 3 1/2 years.
- Certified Packaging Supervisor-UPS -3 1/2 years.
Timeline
Part-Time Packaging Supervisor
United Parcel Service, UPS
12.2021 - Current
Middle School Teacher
Ouachita Parish School Board
08.2007 - 12.2021
Bachelor of Science - Middle School Education
Louisiana Tech University
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