Benjamin Brown
New York,NY
Summary
Experienced in customer service, writing, and administrative assistance carrying a creative perspective through it all. A recent graduate of the University of Minnesota's Digital Marketing Boot Camp eager to apply newfound knowledge to assist businesses in achieving their goals. Seeking opportunities to utilize skills and contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Administrative And Registrar Assistant
Summit Academy OIC
10.2023 - Current
- Organizing, scanning, and uploading files online to ensure accurate records and free up physical storage space
- Processing requests for transcripts and certificates to be picked up by or mailed to institutions and students
- Cross-referencing data with Anthology and DocuSign to approve enrollment documents and update student records.
Production Team Member
The Good Bread Company
06.2023 - 10.2023
- Monitored and operated complex machinery to aide in bread production
- Communicated with diverse pool of teammates, mitigating language barriers using short phrases and gestures
- Cleaned and organized throughout the factory to ensure compliance with OSHA standards.
Customer Support Team Lead
Zola
11.2018 - 11.2022
- Led a team of 20+ customer support agents, onboarded and trained new hires, built learning materials for training, managed agent schedules and evaluated and graded agent performance
- Brought on as a temp agent, within three months hired full-time. Over the next year promoted to lead of a growing customer support team, eventually managing dozens of outsourced agents in addition to the in-house team
- Resolved hundreds of thousands of customer requests through phone and email, leveraging site knowledge and de-escalation tactics to support the team in navigating high-stress wedding situations.
Human Interest Writer
The Epoch Times
10.2017 - 10.2018
- Sought out and pitched human interest news stories to editorial staff
- Conducted interviews and liaised with publications to obtain licensed materials, editing them to fit an article structure
- Researched and wrote articles in house style, edited based on feedback and optimized for The Epoch Times audience.
Administrative Assistant
Homecrest Inc.
04.2017 - 09.2017
- Managed team schedules, maintaining office calendar and overseeing management team schedules
- Created project estimates, purchased supplies and materials, and tracked vendor invoicing
- Interpreted architectural plans for vendors, fielded and problem-solved client concerns.
Education
Certificate of Completion - Digital Marketing Boot Camp
University of Minnesota
Minneapolis, MN06.2024
CPR Certification -
The American Red Cross
Minneapolis, MN06.2024
Bachelor of Arts - English And Theatre
Culver-Stockton College
Canton, MO08.2015
Skills
- Public Speaking
- Conflict Resolution
- Minute Taking
- Survey Development
- Essay Writing
- Schedule Management
- Slide Deck Presentation
- Video Editing
- Search Engine Optimization
- Microsoft Office Suite
- Google Workspace
- Zendesk
- Lessonly
- Assembled
- Maestro
- Adobe Premiere
- Photoshop
- Mailchimp
- Anthology
- Records Management
- Relationship Building
- Task Prioritization
- Creative Writing
- Research
- Multimedia Content Creation
- Brand Voice
- Course Scheduling
Timeline
Administrative And Registrar Assistant
Summit Academy OIC
10.2023 - Current
Production Team Member
The Good Bread Company
06.2023 - 10.2023
Customer Support Team Lead
Zola
11.2018 - 11.2022
Human Interest Writer
The Epoch Times
10.2017 - 10.2018
Administrative Assistant
Homecrest Inc.
04.2017 - 09.2017
Certificate of Completion - Digital Marketing Boot Camp
University of Minnesota
CPR Certification -
The American Red Cross
Bachelor of Arts - English And Theatre
Culver-Stockton College
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