Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Benjamin Bruce

Benjamin Bruce

Hope Mills,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Call Center environment. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.

Overview

14
14
years of professional experience

Work History

Clinical Review Specialist

Castle Branch
06.2021 - 10.2023
  • Verified accuracy of patient information in medical records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Input data into computer programs and filing systems.
  • Transcribed and entered patient medical information into electronic medical records systems.

Bouncer

KGB ILM
05.2021 - 06.2021
  • Checked IDs and closely examined patrons' faces to verify age.
  • Ejected unruly patrons from premises.
  • Enforced dress codes and refused objectionable attire.
  • Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Examined doors, windows and gates to verify security.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Core Specialist

Verizon Wireless
02.2014 - 03.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained and backed up other customer service managers.

Content Creator

Twitch.tv
10.2021 - Current
  • Identified target audiences to analyze characteristics, behavior and media habits.
  • Strengthened content through proofreading and editing.
  • Managed competing deadlines with efficiency.
  • Promoted and marketed works through social media platforms.
  • Developed original content using social listening and independent sources.

Projectionist

Carmike Cinemas
06.2012 - 02.2014
  • Performed scheduled prevention maintenance and emergency repairs to keep projection systems in good working order.
  • Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
  • Inspected and prepared video tapes, discs and packages for screenings and maintained film print and soundtrack in best possible condition to optimize viewing.
  • Interacted with public and internal customers to answers questions and complete ticket and concessions sales and cleaning duties.
  • Performed minor repairs and notified maintenance personnel of need for major repairs to keep equipment operating at peak levels.
  • Removed film splicing after showings, prepared films for shipment and returned reels back to original owners.
  • Inspected movie films prior to film showings to verify completeness and condition.

Projectionist

701 Cinemas
01.2010 - 05.2012
  • Performed scheduled prevention maintenance and emergency repairs to keep projection systems in good working order.
  • Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
  • Inspected and prepared video tapes, discs and packages for screenings and maintained film print and soundtrack in best possible condition to optimize viewing.
  • Interacted with public and internal customers to answers questions and complete ticket and concessions sales and cleaning duties.
  • Set up and operated cinema system for public screenings and lectures and executed necessary adjustments for format and aspect ratio changes.
  • Performed minor repairs and notified maintenance personnel of need for major repairs to keep equipment operating at peak levels.

Education

No Degree -

Cape Fear Community College
Wilmington, NC
02.2014

High School Diploma -

Lumberton Senior High School
Lumberton, NC
06.2009

Skills

  • Interpersonal and Written Communication
  • Complex Problem-Solving
  • Office Operations
  • Active Listening
  • Professional Telephone Demeanor
  • Technical Support
  • Issue Identification
  • Written and Oral Communications

Timeline

Content Creator

Twitch.tv
10.2021 - Current

Clinical Review Specialist

Castle Branch
06.2021 - 10.2023

Bouncer

KGB ILM
05.2021 - 06.2021

Core Specialist

Verizon Wireless
02.2014 - 03.2021

Projectionist

Carmike Cinemas
06.2012 - 02.2014

Projectionist

701 Cinemas
01.2010 - 05.2012

No Degree -

Cape Fear Community College

High School Diploma -

Lumberton Senior High School

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Benjamin Bruce